Benjamin Aidoo
@benjaminaidoo
Digital banking operations professional at ARBApex Bank PLC supporting USSD, GhanaPay, ATM, and core banking services.
GhanaWhat I'm looking for
At ARBApex Bank PLC, I support digital banking operations across agency banking, the *992# USSD platform, and GhanaPay, including agent onboarding, transaction monitoring, and troubleshooting.
I also support ATM issue resolution, POS deployment, and user setup and transactions in Temenos T24. Earlier, as an Intern in the MICR Cheque Clearing Unit, I processed cheque requisitions, tracked support tickets in SysAid, and assisted with user profile management.
Experience
Work history, roles, and key accomplishments
National Service (Digital Banking Unit)
ARB Apex Bank PLC
Jan 2024 - Present (2 years 8 months)
Supported agency banking onboarding, USSD platform monitoring, GhanaPay backend assistance, ATM support, core banking operations, and POS deployment.
Intern (MICR Cheque Clearing Unit)
ARB Apex Bank PLC
Sep 2023 - Dec 2023 (3 months)
Processed cheque requisitions, reconciled deliveries, handled customer inquiries, logged support tickets, and assisted with user profile management on core banking systems.
Education
Degrees, certifications, and relevant coursework
Kwame Nkrumah University of Science and Technology
Bachelor's Degree, Integrated Industrial Act
Bachelor's degree in Integrated Industrial Act from Kwame Nkrumah University of Science and Technology, completed in 2024.
Ghana Senior High School
West African Senior School Certificate Examination, General Acts
Completed General Acts and obtained the West African Senior School Certificate Examination in 2020.
Tech stack
Software and tools used professionally
Availability
Location
GhanaAuthorized to work in
Job categories
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