Open to opportunities

Gloria-Vicky Ayekpa

@gloria-vickyayekpa

Message

Digital channels and ATM operations professional improving service delivery and customer adoption.

Ghana

Message

What I'm looking for

I’m looking for a banking role where I can strengthen operational excellence—especially digital channel adoption, ATM performance monitoring, and accurate reporting—while collaborating with branch teams and business stakeholders to deliver dependable customer service.

I’m a banking professional with 10+ years of experience across branch banking operations, customer service, digital channels support, and ATM operations monitoring. I supervise and coordinate branch-level activity to drive digital banking channel adoption, while also supporting offsite ATM availability through issue tracking, operational follow-up, and performance oversight.

In my current role as a Digital Channels & ATM Operations Officer, I spool daily mobile money transaction reports for monitoring, reconciliation, and internal reporting, and I spool/monitor bankwide ATM transaction volumes and values to strengthen performance tracking. I also collaborate with Business Relationship Managers to promote business solutions to corporate and SME clients and support client and internal stakeholder training for onboarding and service adoption, while contributing to departmental projects like DSA card issuance and ATM deployment.

Experience

Work history, roles, and key accomplishments

Current

Digital Channels & ATM Ops Officer

Current

Consolidated Bank Ghana Limited

Sep 2024 - Present (1 year 10 months)

Supervise digital banking channel sales and adoption across 15 branches and coordinate branch activations to drive engagement. Support offsite ATM operations and spool/monitor mobile money and ATM transaction reports for performance and reconciliation.

Digital Channels Branch Operations ATM Monitoring Mobile Money Reporting DSA Card Issuance Customer Service Excellence Transaction Processing Report Spooling and Data Microsoft Office Suite

Customer Service Officer

Consolidated Bank Ghana Limited

Aug 2018 - Aug 2024 (6 years)

Handled front-line customer service and supported digital engagement by enrolling customers onto SMS alert and mobile banking platforms. Managed issuance of bank statements, ATM cards, and cheque books and processed account openings with signatory mandate linking.

Customer Service Excellence Account Opening Signatory Mandate Linking ATM Card Issuance Chequebook Issuance Transaction Processing Documentation Compliance

Branch Banking Officer

The Royal Bank Ghana Limited

Aug 2015 - Aug 2018 (3 years)

Processed customer onboarding and over-the-counter transactions, including account opening documentation, ATM card and cheque book requests, cheque deposits, and cash payments. Supported ATM-related requests and coordinated with sales/marketing while maintaining filing systems for audit readiness.

Account Opening ATM Card Request Cheque Book Requests In Specie Transfers Audit Readiness

National Service Officer

Agricultural Development Bank

Oct 2014 - Aug 2015 (10 months)

Supported daily ATM servicing to maintain reliable machine functionality and assisted with customer account openings. Processed cheque deposits, issued bank statements, and enrolled customers onto mobile banking services while maintaining organized records.

ATM Services Account Opening Cheque Book And Card Processing Signatory Mandate Scanning and Uploading Records Management

Head, Welfare Team

ICGC Campus Ministry

Apr 2012 - Apr 2013 (1 year)

Led welfare coordination for approximately 300 members and 12 visiting ministers with a six-member team. Coordinated refreshment service, meetings, and conferences.

Welfare Coordination Stakeholder Management Team Coordination Tea & Refreshment Service event support Meeting Coordination

Customer Service Officer (Attachment)

Agricultural Development Bank

Jun 2012 - Aug 2012 (2 months)

Issued cheque books and ATM cards while tracking distributions and minimizing errors. Managed retrieval and return of uncollected items to head office to support timely discrepancy resolution.

Customer Service Excellence Chequebook Issuance ATM Card Issuance Error Minimization Records Management

Records Officer (Attachment)

Agricultural Development Bank

Jun 2011 - Aug 2011 (2 months)

Improved branch filing and record-keeping systems to enhance document accessibility and retrieval. Supported auditors by providing requested documents during branch audit activities.

Records Management Audit Support Record keeping

Group Leader

KNUST

Feb 2014 - Present (12 years 5 months)

Led a 3-member academic group researching and presenting on the British response to economic conditions in the Gold Coast during the mid-20th century.

Academic & Research Presentation Historical Research Team Leadership