At Gcb Bank Plc, I resolve Service Desk issues and support the day-to-day functioning of banking platforms. I also provide first-level support for FCUBS enquiries and complaints.
I contribute to banking projects, including the ITP to Retail Teller Module transition, the IBPS Upgrade, Retail Realignment, and the NEWGEN Clearing System Upgrade. My work also includes user acceptance testing and preparing regular Service Desk reports.
In my earlier role at Gcb Bank Plc, I supported merchant onboarding and training for card payment services, including POS, e-commerce, and mobile payments. I hold an ITIL Certificate and an Associate Professional in Human Resources International (aPHRI) credential.
