Bella AJ User

- Manage end-to-end retail product portfolio, including courier and financial services
- Develop and execute retail business strategies to drive growth and customer engagement
- Oversee recruitment, performance, and development of Agenpos and Oranger
- Monitor sales performance and conduct regular business evaluations for optimization

Achievement:
- Increasing the growth of Agenpos revenue by 30%

Manage the retail product portfolio, including courier and financial services. Develop retail business strategies to drive growth and customer engagement, and oversee the recruitment, performance, and development of Agenpos and Oranger.

Provide group exercise instruction as a freelance instructor.

- Assist the manager in developing and implementing corporate sales strategies to achieve revenue targets.
- Lead and guide the account executive team to meet sales targets.
- Supervise and evaluate sales performance against established targets.
- Identify and provide solutions to improve strategies for challenges faced by account executives team.
- Ensure customer receivables are well-managed and

Support the development and implementation of corporate sales strategies to achieve revenue targets. Lead and guide the account executive team to meet targets, supervise sales performance, and manage customer receivables.

- Graduate with distinction

Post Graduate Student in Digital Marketing & Analytics with courses:
1. Consumer Behavior in Digital Era
2. Market Research and Analytics in Digital Era
3. Branding Strategy in Digital Era
4. Social Marketing in Digital Era
5. Omni Channel Marketing

Provide executive support to the director, including schedule preparation and weekly reporting. Assist the director with assigned projects, duties, and site visits.

• Prepare and arrange schedules for the director.
• Prepare and provide company weekly reports.
• Assist the director with projects and duties.
• Fulfill the duties assigned by the director.
• Site visit with the director.

• Manage customer service regarding complaints.
• Develop standard procedures and training to ensure service improvement.
• Assist, investigate and solve problems in customer service and frontliners.
• Guide customer service and frontliners to achieve goals.

• Supervise sales operations and performance.
• Lead and supervise staffs’ performance and achievement.
• Build new customer to maximize sales.
• Maintain existing customers, either mail, AgenPos, and logistic customers.
• Build strategies by analyzing competitors’ pricing.

• Oversee daily transaction, general ledger, and bank reconciliation.
• Manage month-end and year-end closing.

• Input daily transaction into balance sheet.

• Screen and interview potential candidates applying jobs in the office.
• Maintain employees records.

Worked as a telemarketer to support sales or outreach activities.

Grade: With distinction

Activities and societies: Courses included Consumer Behavior in Digital Era, Market Research & Analytics, Branding Strategy, Social Marketing, and Omni-Channel Marketing.

Completed a Master of Science in Digital Marketing & Analytics, graduating with distinction and covering topics such as consumer behavior, market research, branding strategy, social marketing, and omni-channel marketing.

Earned a Bachelor’s degree in English Literature from Diponegoro University.