Open to opportunities

Belinda Juma

@belindajuma

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Results-driven Virtual Assistant with expertise in administrative support and social media managemen

Kenya

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What I'm looking for

Seeking a remote Virtual Assistant role that offers opportunities for growth, values clear communication, and emphasizes organization and efficiency. I am passionate about leveraging digital tools to enhance workflows and deliver exceptional client support.

As a highly skilled and results-driven Virtual Assistant, I bring a proven track record in administrative support, social media management, data entry, and customer service. With a strong background in remote work environments, I excel at handling high-volume tasks, optimizing workflows, and enhancing online engagement. My expertise includes leveraging digital tools to increase efficiency, manage operations, and provide exceptional client support.

My professional journey includes roles such as Chat Moderator & Social Media Manager at Remotely4U, where I managed a community of over 10,000 users and boosted engagement by 40%. I also served as an Administrative Assistant & Data Entry Clerk at Windsor Hotel Kenya, optimizing document workflows and improving office efficiency by 50%. Additionally, I have experience as an Office Assistant at Cotes Dhu Rhone Limited Kenya and as a Waitress at Jarvis Hotel Kenya.

I hold certifications in Virtual Assistant Course from ALX (2024), Data Entry Course from Alison (2023), and Social Media Marketing Training from Alison. I am proficient in a variety of tools and software, including CRM platforms like HubSpot and Salesforce, project management tools like Trello and Asana, and social media management tools like Hootsuite and Buffer. I am fluent in English and Swahili, and I enjoy writing, reading, traveling, and hiking in my free time.

Experience

Work history, roles, and key accomplishments

Current

Freelance Virtual Assistant

Current

Atlas Company

Provided virtual assistance services, managing various administrative tasks and supporting client operations remotely.

Virtual Assistant Administrative Support Remote Work Time Management Client Communication

Current

Chat Moderator & Social Media Manager

Current

Remotely4U

Jan 2024 - Present (1 year 5 months)

Managed a social media community of over 10,000+ users, ensuring compliance with guidelines and boosting engagement. Created and scheduled content to enhance brand visibility, leading to a 40% increase in audience engagement. Handled an average of 200 chat messages per day, ensuring fast and accurate responses.

Social Media Management Community Engagement Content Creation Chat Moderation Customer Service

Current

Freelance Content Writer & Copywriter

Current

EssayPro, Cool Kids Clothing Company

Engaged in content writing and copywriting for various clients, creating compelling and engaging written material to enhance brand messaging.

Content Writing Copywriting Research Creative Writing

Administrative Assistant & Data Entry Clerk

Windsor Hotel Kenya

Jan 2020 - Sep 2021 (1 year 8 months)

Managed administrative tasks, including scheduling, document management, and office coordination. Optimized document workflows, reducing administrative backlog by 50% and improving office efficiency. Assisted in coordinating schedules for a team of 20+ staff members, ensuring smooth daily operations.

Administrative Support Data Entry Document Management Scheduling

Waitress

Jarvis Hotel Kenya

Jan 2018 - Feb 2018 (1 month)

Provided excellent customer service, ensuring guest satisfaction. Managed orders and handled payments efficiently.

Customer Service Order Management Communication Multitasking

Office Assistant

Cotes Dhu Rhone Limited Kenya

Jan 2018 - Jan 2019 (11 months)

Provided administrative support, including filing, document preparation, and communication handling. Assisted in managing office supplies and maintaining office operations.

Administrative Support Communication Office Management document preparation