Genevieve Okoth

Delivered professional customer support by responding to inquiries and resolving issues promptly, managed transactions and accurate records, and collaborated cross-functionally to enhance service delivery.

Managed social media platforms and developed content, implemented SEO strategies to increase organic traffic, and created newsletters and product descriptions to drive engagement.

Reviewed and verified customer documentation and monitored transactions to detect compliance issues, ensuring KYC/AML and FATCA adherence and preparing detailed reports with recommendations.

Supported rice production activities including grading, sorting, cleaning and packaging, maintained store records, conducted stocktaking, and prepared production and inventory reports for management.

Performed enhanced due diligence on high-risk customers, prepared EDD reports with findings and recommendations, and monitored accounts to detect suspicious activity and manage risk.

Activities and societies: Social media management, content creation, SEO

Completed a National Vocational Certificate in Digital Marketing while managing social media and implementing SEO strategies for the company.

Activities and societies: Bee product harvesting and processing, kienyeji poultry production, horticulture processing, agripreneurship

Completed multiple short modular competency courses and a National Vocational Certificate in areas including bee product harvesting, poultry production, horticulture processing and agripreneurship.

Activities and societies: Reception management, multi-line phone systems, correspondence handling

Completed a National Vocational Certificate examined by the Kenya National Examination Council with focus on front office administration and related technical skills.