Nzakwa Vera

As a Compliance Operations Analyst, I serve as the primary contact for mid-sized customers during onboarding, ensuring compliance with company policies. I analyze risky accounts and conduct risk assessments to mitigate potential issues, while also providing training on compliance tools.

In my role as a Hybrid Customer Support Agent, I managed customer accounts related to risk and fraud, utilizing software tools to monitor activities and provide exceptional service. I collaborated with departments to ensure accurate fraud investigations and maintained high customer satisfaction.

As a Customer Support Agent, I handled inbound calls, addressed customer needs, and resolved complaints efficiently. I maintained a calm demeanor while managing high call volumes and consistently met performance metrics.

In this role, I provided exceptional customer service by assisting with inquiries and resolving complex issues. I effectively managed high call volumes and maintained detailed records of customer interactions.

As a Customer Care Representative, I resolved customer inquiries promptly and effectively, utilizing problem-solving skills to handle complaints. I maintained customer accounts and ensured high standards of service.

In this position, I conducted market research and managed customer inquiries, leading to increased satisfaction. I built relationships with customers and utilized effective sales techniques to promote products.

As a Customer Service Representative, I assisted customers with inquiries and collaborated with installation teams to ensure satisfaction. I effectively communicated product information and resolved complaints.

In this role, I handled customer inquiries and administrative tasks, ensuring efficient operations. I maintained a positive demeanor while assisting customers and resolved complaints effectively.

As a Customer Care Representative, I provided personalized service by addressing customer needs and inquiries. I managed databases and ensured customer loyalty through follow-ups.

Completed a Bachelor of Business in International Business, focusing on global business strategies, international marketing, and cross-cultural management.

Earned a Diploma and Advanced Diploma in PR & Marketing, covering essential marketing strategies, public relations practices, and communication skills.

Achieved the Kenya Certificate of Secondary Education (K.C.S.E), demonstrating proficiency in various subjects and foundational knowledge for further education.