Open to opportunities

Belamine Aymane

@belamineaymane

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Results-oriented Technical Support Specialist with expertise in data management.

Morocco

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What I'm looking for

I am looking for a role that values accuracy and efficiency, with opportunities for growth and collaboration.

I am a results-oriented Technical Support Specialist with 7 years of experience in managing high-volume ticket inquiries and achieving a remarkable 95% first-contact resolution rate. My journey in the tech industry has equipped me with a strong foundation in troubleshooting, data management, and cross-functional collaboration. I have spearheaded internal documentation improvements that reduced troubleshooting time by 30%, enhancing data accuracy to an impressive 99.9%.

Currently, I am working as an Independent Contractor in PC & Electronics Repair, where I diagnose and repair hardware and software issues for over 100 clients. My role involves managing client communication, scheduling, and digital marketing, all while ensuring high standards of service. I am now seeking to leverage my expertise in data management as a Remote Data Entry Clerk, where I can deliver efficient and accurate data entry solutions.

Experience

Work history, roles, and key accomplishments

Current

PC & Electronics Repair

Current

Independent Contractor

Jan 2024 - Present (1 year 6 months)

Diagnosed and repaired hardware/software issues on 100+ client desktops and laptops, documenting parts and labor for accurate invoicing. Managed all aspects of the project including client communication, scheduling, data logging, and digital marketing.

Client Communication Logging Digital Marketing Peripherals Installation

Technical Support Specialist (Tier1–3)

5CA/Epic Games

Nov 2019 - Present (5 years 8 months)

Managed daily ticket volumes of 50+ user inquiries, achieving a 95% first-contact resolution rate by diagnosing and resolving software/hardware issues. Documented and updated internal knowledge base, reducing average troubleshooting time by 30%.

Technical Support Ticketing Data Entry CRM Training Cross Functional Collaboration Process Improvement

Call Center Representative

Sitel

Mar 2018 - Present (7 years 4 months)

Provided Tier1 support for a leading Canadian telecommunications provider, handling an average of 60+ calls/day. Entered and updated customer account details, service orders, and billing adjustments in proprietary CRM.

Tier 1 Support CRM Customer Satisfaction Process Improvement Workflow Optimization

Education

Degrees, certifications, and relevant coursework

ENCG Settat

Business Management coursework, Business Management

Activities and societies: Key studies: Organizational Behavior, Financial Accounting, Marketing Principles, Operations Management.

Completed two years of coursework in Business Management. Key studies included Organizational Behavior, Financial Accounting, Marketing Principles, and Operations Management.