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Bekett Hayes

@beketthayes

Message

I investigate high-risk safety cases and strengthen trust, moderation, and support operations.

Canada

Message

What I'm looking for

I'm seeking a values-driven role in accessibility, trust and safety, community impact, or technical support where I can apply analytical thinking, empathy, and operational excellence.

At Airbnb, I handled urgent Tier 2 safety escalations across a global 24/7 environment, investigating critical risks and supporting guests, hosts, neighbors, and community stakeholders.

I've partnered with legal teams, law enforcement, psychologists, and psychiatrists to coordinate time-sensitive interventions, provide evidence summaries, and deliver survivor-centered support while enforcing platform policies.

Previously, I led moderation workflows at LuckyVR, improved investigation and sanction-tracking processes, trained moderators, and supported AI and machine-learning initiatives. My background also includes high-volume customer support, operational coordination, report writing, and private fire-investigation support.

Experience

Work history, roles, and key accomplishments

Safety Specialist (Tier 2 Investigator)

Airbnb

Apr 2026 - Sep 2026 (5 months)

Handled urgent and severe safety escalations as a Tier 2 Investigator, leading trauma-informed investigations into high-risk cases and collaborating with legal, law enforcement, and clinical specialists.

Trauma Support

Risk Investigations

Policy Enforcement

Crisis Navigation

Cross Functional Collaboration

Report Writing

Customer Success Agent

Easyplant

Sep 2025 - Feb 2026 (5 months)

Delivered rapid live chat support in a remote environment, managing order edits, replacements, refunds, and escalations while maintaining strong CSAT and response time performance.

Intercom Shopify Admin Guru Customer Service First Contact Resolutions

Operational Accuracy

Trust & Safety Analyst

LuckyVR

Oct 2022 - Jun 2025 (2 years 8 months)

Investigated user data to identify toxic behavior and underage players, owned moderation workflows, and acted as a peer mentor and informal team lead for new moderators.

Content Moderation Policy Enforcement

User Investigations

Machine Learning

Knowledge Base Creation

Training Report Writing

Office Manager & Operations Administrator

Co-Ordinated Forensics Ltd.

Aug 2018 - Sep 2022 (4 years 1 month)

Assisted in private fire investigations, transcribing recordings and testimonies, conducting research, and compiling reports. Managed travel logistics and developed backup and cybersecurity protocols.

Report Writing Research Transcription Travel Coordination Cybersecurity Video Editing Proofreading