Tooba Rizwan

I've supported trust and safety operations at Teleperformance (formerly Majorel), supervising and coaching moderators to make empathetic, accurate, policy-compliant content decisions. I led a team of 25 moderators and achieved a 97% compliance rate in content decisions.

I resolve complex, sensitive, and high-risk escalations using policy knowledge and contextual judgment. Through quality feedback and targeted training, I improved review accuracy by 15% while maintaining zero breaches of internal policy.

I work closely with quality analysts and operations to reduce review errors, deliver weekly feedback sessions, and strengthen consistency across teams. I also mentor peers handling sensitive content and prioritize mental wellness in high-stress environments.

Earlier, I provided high-volume phone and chat support for TurboTax clients, resolving more than 100 daily queries during peak season. My background also includes election operations, staff training, confidentiality, and compliance.