Open to opportunities

Bayron Ponguta

@bayronponguta

Message

I reduce past-due balances and strengthen client financial operations.

Colombia

Message

What I'm looking for

I'm looking to grow in finance and accounting, particularly in accounts receivable, accounts payable, collections, bookkeeping, loan processing, underwriting, or real estate.

At Iron Mountain Canada, I reduce past-due balances through strategic client outreach, bank reconciliation, cash application, billing, payment application, and PO number administration.

I've also supported underwriting and risk verification at Stripe, healthcare claims and benefits at Optum, and B2B sales, QuickBooks bookkeeping, HR, marketing, and customer success at BKPO.

Experience

Work history, roles, and key accomplishments

Current

Strategist Collection Specialist

Current

Iron Mountain Canada

Dec 2023 - Present (2 years 9 months)

AR & Collections professional with experience reducing past-due balances through strategic client outreach, bank reconciliation and cash application (OTC), PO number administration, billing, and payment application.

Accounts Receivable Collections Bank Reconciliation Cash Application Billing Payment Application Client Outreach

Business Process Specialist

Clinical Care Medical Center

Jul 2022 - Oct 2023 (1 year 3 months)

Sales and Customer Service professional with experience in client retention, new customer acquisition, and benefits/claims support. Managed medical appointment scheduling and administrative coordination for a healthcare clinic.

Sales Customer Service Customer Retention Customer Acquisition Benefits Administration Claims Support Appointment Scheduling Administrative Coordination

Business Process Specialist

BKPO

Mar 2022 - Jul 2022 (4 months)

Versatile business professional with cross-functional experience in B2B sales and lead generation, QuickBooks bookkeeping, HR support, marketing, and customer success — building lasting client relationships to support company growth.

B2B Sales Lead Generation Quickbooks Bookkeeping HR Support Marketing Customer Success

Patient Advocate

United Health Care

Oct 2021 - Mar 2022 (5 months)

Responsible for claims, benefits, and customer service support, including dispute resolution, reconciliations, and coordination with in-network clinics and pharmacies. Assisted patients with full coverage guidance across the U.S. healthcare system.

Claims Management Benefits Administration Customer Service Dispute Resolution Reconciliations Healthcare Coordination

Customer Specialist

Stripe

Jan 2020 - Aug 2021 (1 year 7 months)

Customer Specialist responsible for underwriting and risk verification, reviewing documents, IDs, and business records to approve merchant onboarding onto the platform. Provided payments support, technical support, and customer service to ensure a seamless user experience.

Underwriting Risk Verification Document Review Merchant Onboarding Payments Support Technical Support Customer Service