Mabel Victoria

I’m a BPO specialist with C1 Advanced English and experience across Finance, Logistics, and Healthcare. I focus on resolving billing and payment challenges with a calm, structured approach in fast-paced international environments.

In collections, I managed accounts receivable and negotiated mutually beneficial payment arrangements for outstanding debts. I used CRM tools to document interactions and track account statuses with 100% accuracy, while maintaining high standards and meeting performance metrics (AHT/QA).

In healthcare, I served as the primary point of contact for insurance coverage, claim status, and complex billing inquiries. I coordinated with medical providers and pharmacies to resolve service issues and schedule appointments, while ensuring administrative data accuracy and handling sensitive patient information responsibly.

As a freelancer, I create digital assets—developing 3D character models and environments using Blender with a focus on high-quality vertex management and edge flow. I also provide bilingual English/Spanish support to global clients, explaining technical processes and resolving service discrepancies.