Open to opportunities

Baylea User

@bayleauser

Customer service team lead who streamlines high-volume operations and turns guest interactions into lasting satisfaction.

United States

Message

What I'm looking for

I’m looking for a fast-paced customer-facing role where I can lead teams, run high-traffic operations with accuracy, and improve guest satisfaction through clear communication, strong scheduling, and consistent service.

I’m a Box Office Team Lead focused on dependable, guest-first operations in fast-paced environments. I supervise daily box office workflows, assist guests with ticket purchases and memberships, and manage reservations by entering booking data and coordinating group visits and scheduled programs.

I also bring strong people-operations experience from my time as an Assistant Store Manager, Assistant Manager, and Retail Sales Associate. I’ve hired and trained teams, coached for consistent service quality, handled escalated concerns, and maintained accuracy through cash handling, nightly reconciliation, inventory control, ordering, and point-of-sale processing.

Experience

Work history, roles, and key accomplishments

Current

Team Lead - Box Office

Current

Science Museum Oklahoma

Oct 2025 - Present (8 months)

Supervises daily box office operations, supporting guest ticket and membership purchases while managing high visitor traffic. Processes transactions in point-of-sale systems and handles reservations and inbound phone calls to coordinate group visits and scheduled programs.

Box Office Operations Point of Sale Systems Membership Sales Reservation Management Inbound Calls Group Visit Coordination Ticket Processing

Assistant Store Manager

Scooter’s Coffee

Sep 2024 - Aug 2025 (11 months)

Supervised daily operations in a high-volume location, managing scheduling and inventory to support efficient store performance. Hired, trained, and coached employees while resolving customer complaints and maintaining stock levels through ordering and inventory control.

Store Operations Scheduling Inventory Management Customer Service Team Leadership Complaint Resolution Stock Ordering

Assistant Manager

Regal Cinemas

Jul 2023 - Jan 2024 (6 months)

Directed front-of-house theater operations, including cash handling, nightly reconciliation, and staff scheduling during peak showtimes. Recruited, trained, and coached employees while resolving escalated guest concerns to keep operations running smoothly.

Cash Handling Nightly Reconciliation Staff Scheduling Employee Training Guest Service Escalation Management Peak Time Operations

Retail Sales Associate

PetSmart

May 2018 - Oct 2022 (4 years 5 months)

Managed daily animal care responsibilities and ensured health and safety compliance while supporting customers with sales and service. Trained and supervised new associates and handled inventory and stock management across multiple departments.