Open to opportunities

Matthew Jeffreys

@matthewjeffreys

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Detail-oriented logistics and operations support professional focused on reliable workflows.

United States

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What I'm looking for

I’m looking for a logistics or operations support role where I can coordinate shipments, deliver consistent customer service, and maintain compliant, efficient workflows—partnering with a fast-paced team to solve problems quickly.

I’m a detail-oriented administrative professional with experience in logistics, operations support, and customer service, known for reliability and clear communication. In Service Center Support, I process and update 100+ freight shipments daily with high accuracy, handle 50+ customer interactions per day, and coordinate with multiple departments and service centers to resolve shipment issues.

I maintain accurate documentation to support DOT compliance.

Earlier, I advanced into leadership as an Assistant Manager, supervising a team of 10–25 employees per shift and overseeing operations serving hundreds of guests daily, including high-volume weekends and premieres. I also built strong technical and problem-solving capabilities as a Presentation Tech Lead—maintaining projection quality across multiple theaters, performing maintenance to reduce downtime, and resolving technical issues to prevent interruptions.

Experience

Work history, roles, and key accomplishments

Current

Service Center Support

Current

Fedex Freight

Jun 2022 - Present (3 years 11 months)

Processed and updated 100+ freight shipments daily with high accuracy while handling 50+ customer interactions per day by phone and in person. Coordinated with multiple departments to resolve shipment issues and maintained documentation to ensure DOT compliance.

Data Entry Customer Service Logistics Coordination DOT Compliance Documentation Problem Solving Time Management Multitasking

Assistant Manager

Celebration Cinema

Aug 2019 - May 2022 (2 years 9 months)

Supervised 10–25 employees per shift and oversaw operations for hundreds of guests daily. Trained and coached staff to improve performance and ensured compliance with policies and labor laws during high-volume periods.

Team Leadership Operations Management Customer Service Training & Coaching Policy Compliance Labor Law Compliance Scheduling Time Management Multitasking

Presentation Tech Lead

Celebration Cinema

Sep 2018 - May 2022 (3 years 8 months)

Maintained projection quality across multiple theaters while supporting operations serving 500+ guests per day. Performed maintenance and resolved technical issues to reduce equipment downtime and prevent interruptions.

Projection Quality Monitoring Maintenance Operational Support Troubleshooting Downtime Reduction Multitasking

Cast Member

Celebration Cinema

Oct 2016 - May 2022 (5 years 7 months)

Assisted guests with ticketing, concessions, and inquiries while delivering consistent customer service in a high-volume environment. Maintained cleanliness and supported daily operations for event rushes.

Customer Service Ticketing Concessions Team Support Time Management Multitasking Communication

Sandwich Artist

Subway

Aug 2014 - Jul 2016 (1 year 11 months)

Served 50–100 customers per shift while maintaining speed and accuracy during peak hours. Supported efficient, high-tempo service to keep operations running smoothly.

Time Management Multitasking Communication Reliability