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Kameron Kerns

@kameronkerns

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I lead high-volume operations, workforce strategy, and process improvement at Harkins Theatres.

United States

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What I'm looking for

I'm looking to lead high-volume operations where I can improve workforce planning, operational performance, customer experience, and leadership capability through practical process improvement and cross-functional execution.

At Harkins Theatres, I lead daily operations for a 16-auditorium venue serving peak weekends of more than 20,000 guests. I use attendance forecasting, workforce planning, labor strategy, and real-time decision-making to balance guest experience, productivity, payroll, and operational continuity.

I've progressed from Team Member to Senior Manager, developing more than 100 Team Leaders, approximately 50 Assistant Managers, and nearly 10 Senior Managers. I strengthen workflows, audit controls, scheduling, technical operations, and cross-functional execution; after improving audit processes, our theatre earned a 94% corporate audit score, up from 82%.

Experience

Work history, roles, and key accomplishments

Current

Senior Manager

Current

Harkins Theatres

Feb 2021 - Present (5 years 7 months)

Lead daily operations for a 16-auditorium entertainment venue, directing cross-functional teams and driving operational performance, workforce deployment, and customer experience. Developed workforce forecasts and labor strategies, improved audit scores from 82% to 94%, and coordinated major events with attendance exceeding 20,000 guests.

Operations Management Workforce Planning Capacity Planning KPI Management Performance Management Labor Management Customer Experience Operational Planning Budget Management Data Analysis Power BI Dayforce Zendesk Google Workspace Theatre Management

Assistant Manager

Harkins Theatres

Jul 2016 - Feb 2021 (4 years 7 months)

Directed daily theatre operations across multiple high-volume locations, coordinating staffing, inventory, cash controls, and guest recovery. Redesigned inventory workflows, adapted operations during COVID-19, and developed team leaders through coaching.

Operations Management Inventory Management Cash Handling Scheduling Guest Service Team Leadership Process Improvement COVID 19 Adaptation

Team Leader

Harkins Theatres

Mar 2015 - Jul 2016 (1 year 4 months)

Selected for the opening leadership team of Camelview, supporting operational implementation and employee training. Redesigned workflows, created satellite inventory locations, and coached team members to build ownership and independence.

Operations Management Process Improvement Coaching Inventory Management Leadership

Team Member

Harkins Theatres

May 2014 - Mar 2015 (10 months)

Built a comprehensive operational foundation by mastering concessions, box office, usher, projection support, guest service, and theatre operations. Earned rapid promotion to Team Leader through initiative and strong performance.

Customer Service Concessions Box Office Usher

Assistant Manager

Hungry Howie's Pizza

May 2010 - Jan 2015 (4 years 8 months)

Supervised restaurant operations during assigned shifts, coordinating food preparation, customer service, cash handling, inventory, and team performance. Developed foundational leadership experience by training new employees and supporting daily operations.

Food Preparation Customer Service Cash Handling Inventory Management Team Leadership Training Scheduling