Open to opportunities

Baya Belkhiria

@bayabelkhiria

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Customer Success and People Operations professional improving workflows through AI and partnerships.

Tunisia

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What I'm looking for

I’m looking for a fast-growing remote organization where I can combine Customer Success, People Operations, and partnerships to improve workflows—using AI where it helps—while delivering exceptional communication and practical solutions that help people succeed.

I’m a highly adaptable People Operations and Customer Success professional with a background in international relations, partnerships, and project coordination. I manage relationships across multicultural environments and focus on improving operational workflows—especially through AI-assisted processes, clear communication, and strong stakeholder management.

In my recent roles as a Programme & Partnerships Coordinator and Operations & Client Success Associate, I coordinated cross-functional projects, supported business development through partnership building, and improved communication and workflow consistency across multiple teams. I also bring hands-on client support experience from immigration and student success work, guiding people through journeys, delivering information sessions, and continuously solving problems with emotional intelligence and strategic thinking.

Experience

Work history, roles, and key accomplishments

Programme & Partnerships Coordinator

NewGate Consulting

Jan 2023 - Jan 2026 (3 years)

Coordinated partnerships with international organizations, educational institutions, employers, and consultants. Built AI-assisted operational workflows and supported business development through market research and stakeholder communication.

Partnership Development Stakeholder Management AI Workflow Optimization Market Research Business Development Documentation Management Reporting Presentation Design

Recruitment & Operations Coordinator

Canadian Immigration Firm

Jan 2022 - Jan 2026 (4 years)

Coordinated recruitment projects and candidate journeys from initial screening through partner communication. Managed operational coordination across teams and supported documentation, reporting, and client support.

Recruitment coordination Process Improvement Operational Coordination Documentation Management Reporting client support

Operations & Client Success Associate

Canadian Immigration Firm

Jan 2022 - Jan 2026 (4 years)

Managed client communications while maintaining customer satisfaction. Supported workflow coordination and documentation, and conducted research on labor market trends for international mobility projects.

Client Communication Customer Success Customer Satisfaction Workflow Coordination Documentation Management Research Analysis Cross Cultural Communication

English Language Instructor

Einstein Academy

Jan 2023 - Jan 2024 (1 year)

Delivered English language instruction and supported students through lesson plans and interactive learning activities. Adapted communication approaches to diverse learning needs and maintained a collaborative learning environment.

Teaching English Instruction Lesson planning Student Support

International Student Success Coord

Washington University of Science and Technology (WUST)

Jan 2022 - Jan 2023 (1 year)

Guided prospective students through admissions and enrollment processes. Coordinated recruitment activities and information sessions while liaising between students and university departments.

Student Success Recruitment Information Sessions Customer Support

International Relations & Project Manager

HAYA Immigration

Jan 2021 - Jan 2023 (2 years)

Coordinated international partnerships and mobility initiative projects. Managed stakeholder communication and project implementation while conducting research and supporting operational planning for business growth.

International Relations Project Management Mobility Projects Project Implementation Market Research strategic analysis Operational Planning Partnership Development