Bavuyise Nkebevana
@bavuyisenkebevana
Customer-focused GIS and data professional driving actionable insights.
South AfricaWhat I'm looking for
I am a customer-focused GIS and data professional with hands-on experience in spatial data analysis, database management and frontline customer service. I have a proven track record of improving team performance through coaching, monitoring and clear feedback, and I consistently deliver quality outcomes under pressure.
My experience spans roles as a Subject Matter Expert, sales agent and customer service advisor where I trained and mentored staff, resolved complex customer issues, and exceeded performance targets. I led a GIS group project and served as GIS class representative while earning a degree in Geography and Environmental Management.
I bring strong technical proficiency in GIS software, database management and MS Word, paired with excellent communication and tutoring experience. I am motivated to join a reputable organization where I can apply my analytical and customer-service strengths while continuing to learn and grow professionally.
Experience
Work history, roles, and key accomplishments
Subject Matter Expert
Intelling SA
Aug 2023 - Present (2 years 1 month)
Monitored staff performance, trained and mentored consultants to increase team productivity, and analysed complex data sets to provide actionable insights for process improvements.
Sales Agent
Ignition Group
May 2023 - Aug 2023 (3 months)
Achieved and exceeded monthly sales targets through strategic planning and customer engagement, developed sales pitches, and built lead databases via cold calling.
Customer Service Advisor
Nutun
Feb 2021 - May 2023 (2 years 3 months)
Resolved customer queries via phone and email, handled inbound/outbound calls including complaints and orders, and maximised customer satisfaction by resolving service issues promptly.
UKTutor
University of KwaZulu-Natal
Mar 2021 - Dec 2021 (9 months)
Tutored students in one-to-one and small group sessions, analysed progress and provided feedback to improve results, and maintained records of sessions and student outcomes.
Retail Sales Assistant
Clothing Junction
Restocked merchandise and maintained shop organization, addressed and resolved customer complaints professionally, and informed customers of promotions to drive purchases.
Education
Degrees, certifications, and relevant coursework
UKUniversity of KwaZulu-Natal
Graduate Diploma, Geography and Environmental Management
Activities and societies: GIS group project lead; GIS class representative
Graduated with a degree in Geography and Environmental Management from the University of KwaZulu-Natal in 2022.
Nkonka High School
Matric, General Secondary Education
Completed secondary education (Matric) at Nkonka High School in 2016.
Tech stack
Software and tools used professionally
Availability
Location
South AfricaAuthorized to work in
Job categories
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