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Bassem Sefien

@bassemsefien

Learning & Development Manager

At Mantrac Group, I built training systems across 10 territories and deployed SCAP, an LMS that consolidates technicians’ learning plans and progress tracking. I also linked technician competency grades to monthly incentive programs in partnership with HR.

As Group Product Support Training Manager, I lead digital adoption of PS_LMS and use Power BI dashboards to show capability against business strategy. My work builds on hands-on technical training experience across mechanical, power systems, mining, and petroleum-related curricula.

Experience

Work history, roles, and key accomplishments

Current

Group Product Support Training Manager

Current

Mantrac Group

Mar 2023 - Present (3 years 7 months)

Decoded business strategy into tiered learning maps covering technical, management and senior management tracks across business units. Managed cross-functional learning projects from needs analysis through digital deployment and effectiveness evaluation.

Power BI PS LMS Caterpillar Learning Programs Learning Needs Analysis (LNA)Digital Learning Project Management Stakeholder Communication Training Budgeting

Group Service Development Manager

Mantrac Group

Aug 2016 - Mar 2023 (6 years 7 months)

Analyzed Service Transaction Survey data and implemented service processes to elevate quality and consistency of customer experience. Established training effectiveness evaluation and feedback loops, and developed training facilities and instructor capabilities.

Process Improvement Training Effectiveness Evaluation Instructional Development SCAP Competency Grading Incentive Linkage Facility Development

Technical Training Manager

Mantrac Egypt BU

Apr 2011 - Aug 2016 (5 years 4 months)

Conducted annual training needs surveys and developed curricula spanning Petroleum Specialist, CAT Machines, Mining Technicians, Power Systems, Trainee & Apprenticeship programs. Owned TCDP implementation and governance, and built training labs for practical work.

Training Needs Analysis Curriculum Development TCD Instructional Development Training Budgeting CAPEX ILT

Product Support Training Manager

Mantrac Egypt / Iratrac

Feb 2010 - Mar 2011 (1 year 1 month)

Directed daily training operations for Egypt and Iraq, scheduling programs for trainees and apprentices. Implemented HITS to track courses and attendance, and optimized instructor time utilization.

Training Operations HITS Instructor Scheduling Trainee Selection QMS Budget Management CAPEX

Service Training Manager

Mantrac Ghana

Jan 2008 - Jan 2010 (2 years)

Led trainee and apprenticeship selection, interviews, and ongoing evaluation via diaries and monthly reviews. Piloted LCAT at Accra workshop for group-wide adoption and ran mining site apprenticeship programs.

Trainee Selection Apprenticeship Programs LTCAT Training Evaluation Budget Management CAPEX Upgrades

Training Supervisor

Mantrac Group

Jan 2006 - Dec 2007 (1 year 11 months)

Managed Parts Pro and Machine Pro libraries and coordinated training facilities and room bookings. Delivered training to new service engineers and apprentices, and acted as Training Manager for Mantrac Ghana for four months.

training coordination Pro Machine Pro Instruction Delivery Training Records Management Logistics

Service Training Instructor

Mantrac Group

Jan 2001 - Dec 2005 (4 years 11 months)

Delivered foundational and advanced courses on engines, hydraulics, power train, and integrated machines. Led CIP, Contamination Control, SIMS, SIS, Gas Engine, Mechanical Fuel Control, and HEX courses across multiple countries.

Technical Instruction Engine Hydraulics Powertrain Integrated Machines CIP Contamination Control SIMS SIs Gas Engines Mechanical Fuel Control Hex

Service Engineer

Mantrac Egypt

Jan 1995 - Dec 2001 (6 years 11 months)

Executed complete CAT diesel engine overhauls and dynamometer testing, leading overhaul teams and parts planning. Specialized in new engine platforms and gas engines, with field troubleshooting across industrial, marine, and generator applications.