Basit Bhat
@basitbhat
Payment Operations Associate Analyst at Tech Mahindra processing refunds, credit-card payments, and loan applications.
IndiaWhat I'm looking for
At Tech Mahindra, I processed customer refunds within a defined 10-hour turnaround time and handled payment allocation and renewal cancellations in line with established processes.
I managed credit-card payment allocation with a focus on transaction accuracy and supported the loan lifecycle from application intake through closure. I also coordinated with underwriters on approvals and operational issues, using loan-management applications to track applications and maintain records.
At Concentrix, I supported newly onboarded merchants with technical, integration, and transaction-related issues. I handled queries through Freshdesk and phone support, categorized tickets, and used administrative dashboards to review operational information.
Experience
Work history, roles, and key accomplishments
Associate Analyst
Processed customer refunds within a defined 10-hour turnaround time, handled payment allocation and renewal cancellations, managed credit-card payment allocation, and supported the loan lifecycle from application intake through closure. Coordinated with underwriters to facilitate loan approvals and used loan-management applications to track applications.
Process Associate
Supported newly onboarded merchants with technical, integration, and transaction-related issues by coordinating with internal teams. Handled merchant queries through Freshdesk and phone support, categorized support tickets, and used administrative dashboards to compile and review operational information.
Education
Degrees, certifications, and relevant coursework
Padmashree Institute of Management and Sciences
MBA/PGDM, Management
Pursued an MBA/PGDM at Padmashree Institute of Management and Sciences in Bengaluru.
Cluster University Srinagar
B.Com, Commerce
Completed a Bachelor of Commerce (B.Com) at Cluster University Srinagar in Kashmir.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
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