At ACCENTURE SOLUTIONS PVT. LTD., I processed loan renewals for National Australian Bank (NAB), reviewing tasks through Oracle Business Process Management and validating renewal details in NABOne.
I audited complex client documentation against organizational guidelines and maintained a zero-error record. I also reviewed lending submissions, signature pages, and closing deliverables to check their accuracy and completeness.
When loan documentation was non-standard or unfamiliar, I coordinated with Compliance, Unit Management, and Relationship Managers to clarify requirements. I maintained process notes and released completed tasks for subsequent processing within defined turnaround times.
Earlier, on the US Healthcare project for Anthem, I processed and resolved claims accumulator adjustments. I reviewed claims, investigated payment discrepancies, and maintained Excel spreadsheets and supporting documentation for audits.
