@govindparab
Loan operations Manager at ICICI Bank, processing refund requests and reconciling part-payment cases under the DRE Project.
IndiaAt ICICI Bank Ltd., I process refund service requests through FCRM/ICRM and publish MIS reports for senior management. I also reconcile part-payment cases under the DRE Project and verify NOC/NDC data.
I previously worked in backend operations at Small Business FinCredit India Pvt Ltd. and credit card operations at AXIS BANK LTD., handling NACH lodgment, payment processing, reconciliations, and customer refund queries.
Work history, roles, and key accomplishments
ICICI Bank Ltd.
May 2020 - Present (6 years 6 months)
Efficiently processed daily service requests for refunds via FCRM/ICRM system and published MIS reports for senior management. Coordinated with internal audit and recon teams, performed UAT testing, and executed moratorium cases.
Small Business FinCredit India Pvt Ltd.
Sep 2019 - Apr 2020 (7 months)
Executed timely NACH lodgment following loan disbursement and published daily, weekly, and monthly MIS reports. Verified lodgment and presentation files to ensure accurate online EMI deductions.
AXIS BANK LTD.
May 2017 - Sep 2019 (2 years 4 months)
Handled processing and reconciliation of credit card payments, maintained MIS, and processed auto-debit files in Finacle. Solved customer payment-related queries and processed payment files for retail and corporate clients.
Degrees, certifications, and relevant coursework
Post-Graduation Diploma in Banking, Banking
2016 - 2017
Grade: 68%
Post-Graduation Diploma in Banking with 68% from IFBI, completed from October 2016 to February 2017.
Bachelor of Commerce, Commerce
2013 - 2016
Grade: 58%
Bachelor of Commerce (B.com) with 58% from S.M. Shetty College, Powai, Mumbai University, completed from June 2013 to April 2016.
H.S.C., General
2012 - 2013
Grade: 63.67%
H.S.C. with 63.67% from Vidya Niketan College, Ghatkopar, Maharashtra Board, completed from June 2012 to March 2013.
S.S.C., General
2010 - 2011
Grade: 73.67%
S.S.C. with 73.67% from Shivner Vidyamandir School, Andheri, Maharashtra Board, completed from June 2010 to April 2011.
Software and tools used professionally
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