Open to opportunities

Basharieya Isaacs

@basharieyaisaacs

Message

Customer service professional delivering empathetic reservations and sales support.

South Africa

Message

What I'm looking for

I seek a customer-service role in travel or hospitality where I can manage reservations and bookings, deliver empathetic support, work in a collaborative team, and grow professionally with opportunities for increased responsibility.

I am a friendly, enthusiastic, self-motivated customer service professional with experience in telemarketing and reservations. I have two years' experience as a Telemarketer and was promoted to Reservations Consultant, managing school and customer travel itineraries.

I was promoted to Reservations Consultant within the same company, handling bookings and managing clients' travel plans while delivering sales support. I consistently focused on excellent communication, empathy, patience and conflict resolution to improve customer outcomes.

I am seeking a customer service–focused role where I can contribute to an exceptional 68% and positive customer service experience, apply my computer literacy, time management and adaptability, and continue developing in travel and reservations.

Experience

Work history, roles, and key accomplishments

Reservations Consultant

World Travel International

Jan 2010 - Jan 2012 (2 years)

Promoted to Reservations Consultant managing school and customer travel itineraries and bookings, ensuring accurate reservations and timely confirmations for clients.

Reserving Customer Service Time Management Communication Empathy Conflict Resolution

Telemarketer

World Travel International

Jan 2008 - Jan 2010 (2 years)

Worked as a Telemarketer generating sales leads and supporting bookings, gaining 2 years of customer service experience and contributing to improved customer retention through effective communication.