Basetsana LeboneBL
Open to opportunities

Basetsana Lebone

@basetsanalebone

Dedicated Customer Success Representative with a background in animal health.

Zimbabwe
Message

What I'm looking for

I seek a role that fosters growth, values client relationships, and leverages my veterinary expertise.

I am a highly motivated professional with a strong background in animal health and customer service. My experience spans various roles, including my current position as a Customer Success Representative and Veterinary Analyst at SignalPET, where I bridge the gap between advanced AI solutions and veterinary professionals. I excel in managing accounts, onboarding new clients, and ensuring high client satisfaction through proactive support initiatives.

Previously, I worked as a Junior Specialist in Veterinary Support at Clinvet, where I contributed to clinical research and strengthened my communication and problem-solving skills. My educational background in Animal Health from the University of South Africa has equipped me with essential knowledge in veterinary care, which I leverage to enhance client experiences and support veterinary clinics effectively.

Experience

Work history, roles, and key accomplishments

SI
Current

Customer Success Representative & Veterinary Analyst

SignalPET

Apr 2023 - Present (2 years 3 months)

Currently work as a Customer Success Representative & Veterinary Analyst, gaining valuable experience in client communication, onboarding, and training clients on the product. Play a key role in maintaining client satisfaction by ensuring the product effectively supports veterinary clinics.

Education

Degrees, certifications, and relevant coursework

RS

Rhodesfield Technical High School

Matric, General Studies

Completed secondary education with a focus on science and technical subjects. Studied Afrikaans FAL, English HL, Mathematics, Life Orientation, Life Sciences, Civil Technology, and Engineering Graphics and Designing.

UA

University of South Africa

Animal Health, Animal Health

Studied a comprehensive curriculum in animal health, covering various aspects of veterinary science. Key modules included Animal Diseases, Epidemiology, Anatomy & Physiology, Management, Occupational Communication, Computer Usage, Pharmacology & Toxicology, Laboratory Diagnostics, Pasture & Nutrition, Veterinary Public Health, and Legislation: Animal Health, Agricultural Economics.

Tech stack

Software and tools used professionally

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Basetsana Lebone - Customer Success Representative & Veterinary Analyst - SignalPET | Himalayas