Open to opportunities

Basetsana Lebone

@basetsanalebone

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Dedicated Customer Success Representative with a background in animal health.

Zimbabwe

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What I'm looking for

I seek a role that fosters growth, values client relationships, and leverages my veterinary expertise.

I am a highly motivated professional with a strong background in animal health and customer service. My experience spans various roles, including my current position as a Customer Success Representative and Veterinary Analyst at SignalPET, where I bridge the gap between advanced AI solutions and veterinary professionals. I excel in managing accounts, onboarding new clients, and ensuring high client satisfaction through proactive support initiatives.

Previously, I worked as a Junior Specialist in Veterinary Support at Clinvet, where I contributed to clinical research and strengthened my communication and problem-solving skills. My educational background in Animal Health from the University of South Africa has equipped me with essential knowledge in veterinary care, which I leverage to enhance client experiences and support veterinary clinics effectively.

Experience

Work history, roles, and key accomplishments

Current

Customer Success Representative & Veterinary Analyst

Current

SignalPET

Apr 2023 - Present (2 years 3 months)

Currently work as a Customer Success Representative & Veterinary Analyst, gaining valuable experience in client communication, onboarding, and training clients on the product. Play a key role in maintaining client satisfaction by ensuring the product effectively supports veterinary clinics.

Client Communication Customer Onboarding Product Training Account Management Client Query Resolution Customer Support AI Training

Junior Specialist: Veterinary Support

Clinvet International

Aug 2021 - Mar 2022 (7 months)

Supported clinical research through hands-on medical procedures and essential administrative tasks such as patient history documentation, data entry, and medication ordering. Collaborated with researchers and coordinated team activities to ensure smooth operations.

Clinical Research Medical Procedures Data Entry Medication Orders Team Coordination Communication Leadership Problem Solving

Education

Degrees, certifications, and relevant coursework

Rhodesfield Technical High School

Matric, General Studies

Completed secondary education with a focus on science and technical subjects. Studied Afrikaans FAL, English HL, Mathematics, Life Orientation, Life Sciences, Civil Technology, and Engineering Graphics and Designing.

University of South Africa

Animal Health, Animal Health

Studied a comprehensive curriculum in animal health, covering various aspects of veterinary science. Key modules included Animal Diseases, Epidemiology, Anatomy & Physiology, Management, Occupational Communication, Computer Usage, Pharmacology & Toxicology, Laboratory Diagnostics, Pasture & Nutrition, Veterinary Public Health, and Legislation: Animal Health, Agricultural Economics.