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Ban Nguyen

@bannguyen

Senior Product Manager specializing in AI-driven automation and scalable digital marketplaces.

Vietnam
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What I'm looking for

I seek a product leadership role where I can apply AI and automation to drive product-led growth, build cross-functional teams, and deliver measurable business impact.

I am a Senior Product Manager with 10+ years building digital platforms across travel, e-commerce, fintech, and entertainment, recently pivoting to Applied AI and automation. I adopt an AI development mindset—building practical systems from scratch using n8n, LangChain, RAG, prompt engineering, and data pipelines.

At MoMo I led AI strategy, implemented n8n workflows, automated crawlers, and RAG knowledge bases, delivering a 1.5pp conversion increase on train bookings, CSAT >90% for post-trip features, and a Human Act Prize 2024 sustainability initiative that planted 35,000 trees. I have led marketplace integrations with major airline and transport partners and driven measurable retention and acquisition results.

I excel at cross-functional leadership, platform migrations, and product-led growth—recruiting and building teams, defining product strategy, and delivering scalable, data-driven systems that improve conversion, retention, and operational efficiency.

Experience

Work history, roles, and key accomplishments

MM
Current

Product Management Team Lead

MoMo (M_Service)

Jan 2024 - Present (1 year 9 months)

Leading product strategy and development for MoMo Travel, implemented AI/automation workflows, RAG knowledge systems, and data pipelines that improved CSAT >90% and increased retention by 10%; delivered a 1.5pp conversion uplift for train bookings and led a sustainability campaign planting 35,000 trees.

TI

Senior Product Manager

Tiki

Apr 2020 - Jun 2022 (2 years 2 months)

Owned DoriDori community commerce and digital service expansion, launching a C2C marketplace with 40% discovery→PDP CVR and 20% DAU retention, and implemented multi-carrier fulfillment orchestration to improve logistics and scalability.

VC

Senior Product Manager

VNG Corporation

Jun 2019 - Mar 2020 (9 months)

Managed TIX.VN aggregator and ZaloPay performance, delivering a 100% revenue increase for the aggregator, achieving 45% market share with key cinema integrations, and expanding ZaloPay as a default payment across the ecosystem.

VC

Product Manager

VNG Corporation

Apr 2014 - Aug 2015 (1 year 4 months)

Led product for Vuigame.vn, releasing a new version that increased DAU by 150%, tripled time-on-site, and doubled internal traffic for performance teams.

TI

Product Manager

TX Inc.

May 2011 - Jul 2012 (1 year 2 months)

Led product for Truongxua.com, managing a 15+ cross-functional team and delivering major launches that increased time-on-site by 150% and new user acquisition by 200%.

Education

Degrees, certifications, and relevant coursework

TU

Tay Nguyen University

Bachelor's Degree

1997 - 2001

Bachelor's degree completed at Tay Nguyen University with focus on undergraduate studies from 1997 to 2001.

Tech stack

Software and tools used professionally

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Ban Nguyen - Product Management Team Lead - MoMo (M_Service) | Himalayas