BTBamidele Temitope
@bamideletemitope
Customer-focused professional with leadership experience in customer experience and education.
NigeriaWhat I'm looking for
I am a customer-experience leader with hands-on supervisory and management experience across telecom, insurance, and startup environments, now applying my skills in education. I have led teams, implemented customer service policies, and driven performance improvements that increased satisfaction and retention.
With a B.Tech in Biochemistry and a background teaching Chemistry and Biology, I combine analytical problem-solving, strong communication, and training capabilities to develop people and processes. I am dependable, quick to learn, and committed to contributing measurable value to an organization.
Experience
Work history, roles, and key accomplishments
Chemistry & Biology Teacher
TIMAL Mothers Pride
Sep 2024 - Present (1 year 5 months)
Developed and delivered engaging Chemistry and Biology lessons, assessed student progress to improve academic performance, and organized extracurricular clubs to boost engagement.
Customer Experience Supervisor
Axa Mansard
Aug 2023 - Apr 2024 (8 months)
Oversaw daily customer care operations, implemented a customer feedback system to increase response rates, and ran training to improve conflict resolution and engagement.
Customer Care Representative
Airtel
Jun 2022 - Jun 2023 (1 year)
Provided multi-channel customer support, achieved high first-contact resolution, and contributed to FAQs and training materials to improve team performance.
Customer Care Manager
Ryde9ja
Jul 2021 - May 2022 (10 months)
Led a team of seven customer care representatives, implemented service policies and performance improvements that increased customer satisfaction and retention.
Education
Degrees, certifications, and relevant coursework
Federal University of Technology
Bachelor of Technology, Biochemistry
2015 - 2023
Completed undergraduate studies in Biochemistry and was awarded a B.Tech degree.
C.A.C Grammar School, Omifon
SSCE, Secondary Education
2008 - 2014
Completed secondary education and obtained Senior Secondary Certificate Examination (SSCE).
Success Kiddies Nursery/Primary School
First School Leaving Certificate, Primary Education
2002 - 2008
Completed primary education and obtained First School Leaving Certificate.
Availability
Location
NigeriaAuthorized to work in
Job categories
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