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ram Mojjada

@rammojjada

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Safety Investigation Specialist II at Uber investigating urgent safety incidents across Uber Rides and Uber Eats.

India

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At Uber Technologies Inc., I investigate urgent safety incidents involving Uber Rides and Uber Eats users. I assess risk, review trip and order evidence, and determine actions under safety policies and procedures.

I manage investigations involving accidents, harassment reports, fraud, policy violations, and emergency escalations. I document findings, evidence, root-cause analysis, and actions taken in investigation reports.

At Genpact India Pvt. Ltd., I supported Google customers through voice and email, resolved escalated cases, and maintained accurate case records within SLA timelines.

Earlier, I supported insurance customers at Concentrix Daksh Services India Pvt. Ltd., assisting with policy, billing, and claims-related queries. I also worked as a Recruiter at Spectraforce Technologies and a Travel Advisor at Telext India.

Experience

Work history, roles, and key accomplishments

Current

Safety Investigation Specialist II

Current

Uber Technologies Inc.

Jul 2024 - Present (2 years 3 months)

Investigates urgent safety incidents for Uber Rides and Uber Eats, managing end-to-end investigations and real-time risk assessments. Collaborates with Trust & Safety, Legal, and Operations teams to resolve high-priority cases.

Safety Investigation Risk Assessment Fraud Detection Incident Management Zendesk Salesforce Data Analysis Root Cause Analysis Policy Compliance Data Privacy

Process Associate

Genpact India Pvt. Ltd.

Sep 2022 - May 2024 (1 year 8 months)

Managed high-volume customer support operations through voice and email, resolving escalated cases within SLA timelines. Consistently achieved performance metrics across productivity, quality, and customer satisfaction.

Customer Support Escalation Handling SLA Management Quality Assurance Communication Skills Problem Solving

Recruiter

Spectraforce Technologies

Dec 2021 - May 2022 (5 months)

Screened resumes, conducted initial interviews, and coordinated interview schedules for engineering and technical positions. Maintained candidate records and managed job postings.

Recruitment Candidate Screening Interview Coordination Job Posting Communication Skills

Travel Advisor

Telext India

Mar 2021 - Oct 2021 (7 months)

Assisted customers with travel planning, itinerary development, and booking coordination. Provided end-to-end support including changes, cancellations, and issue resolution.

Travel Planning Customer Support Booking Coordination Vendor Management

Customer Support Executive

Concentrix Daksh Services India Pvt. Ltd.

Oct 2019 - Mar 2021 (1 year 5 months)

Provided insurance customer support via voice, email, and chat, handling policy queries, claims assistance, and escalated cases. Maintained accurate records and followed compliance and data privacy standards.

Insurance Operations Customer Support Claims Support Policy Servicing Escalation Handling Data Privacy SLA Management Communication Skills