Open to opportunities

Baldwin Okoth

@baldwinokoth

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Analytical technical support consultant specializing in troubleshooting, security protocols, and remote operations.

Kenya

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What I'm looking for

I seek remote-friendly roles where I can apply technical support and security expertise, lead troubleshooting and training, work with cross-functional teams, and contribute to data-driven operational improvements.

I am an analytical Technical Support Consultant with 4+ years managing complex troubleshooting, security protocols, and international client relations. I deliver high-quality incident resolution on-site and remotely, and have a proven track record consulting on USAID-funded projects and running technical training initiatives.

I excel in virtual collaboration and asynchronous workflows using tools like Zoom, Slack and RDP, and I apply data-driven problem solving to improve operations and stakeholder communications. My work includes optimizing processes to reduce delays, designing community interventions, and producing technical reports that inform resource allocation.

Experience

Work history, roles, and key accomplishments

Technical Operations Consultant

Swissport Kenya

Jun 2022 - Nov 2025 (3 years 5 months)

Diagnosed and resolved complex international document verification system errors, maintained zero compliance failures, and optimized airline-ground communication workflows to reduce flight processing delays by 15% while achieving 95%+ customer satisfaction.

Technical Troubleshooting Incident Management Customer Support Data Collection Remote Collaboration

Project Consultant & Technical Trainer

3Way Care Foundation

Apr 2018 - Sep 2020 (2 years 5 months)

Consulted on USAID-funded community development projects using data-driven research, delivered technical training on entrepreneurship and digital literacy (including virtual delivery), and produced field-data reports that guided regional resource allocation.

Consulting Technical Training KOBOToolbox Data Analysis Stakeholder Management Reporting

Education

Degrees, certifications, and relevant coursework

Murang'a University of Technology

Bachelor of Science, Criminology and Security Management

2016 - 2022

Completed a Bachelor of Science in Criminology and Security Management with coursework in disaster management, crisis response, and security intelligence gathering.