Bakari Miller

Elevated to Senior Material Expert (SME) to lead and mentor three training classes in preparation for the Annual Enrollment Period (AEP). Spearheaded initiatives to enhance team performance by managing cancellations and supporting transactions during peak periods. Transitioned to a self-directed office environment, driving a culture of integrity and leadership.

Oversaw billing operations, including cancellations and refunds, ensuring precision and efficiency. Excelled in resolving complex billing issues through effective email and phone communications, enhancing client satisfaction and operational efficiency.

Managed policy administration across Aetna’s subsidiaries, utilizing systems such as Matrix, Inspro, and Xerox. Conducted rigorous error checks on policy applications, collaborating with case managers to rectify discrepancies and ensure accuracy. Played a pivotal role in the New Business department during the Annual Enrollment Period, and contributed to the SWIFT prototype project, providing criti

Directed device configuration and administrative account setup for location managers, enhancing operational efficiency. Provided comprehensive customer service and technical support, including account management and problem resolution. Managed cloud-based business accounts and facilitated customer training for new clients, contributing to successful business expansion.