Open to opportunities

Bahaa Farroukh

@bahaafarroukh

Message

Motivated professional with leadership experience in customer service.

Australia

Message

What I'm looking for

I am looking for a role that values teamwork and offers opportunities for growth in the healthcare or finance sectors.

I am a motivated and customer-focused professional with a Bachelor's Degree in Banking and Finance from Lebanese International University. My experience includes leading a remote team in the Head of Submissions Department at Valuecap, where I oversaw the workflow of small business loan applications. I am passionate about delivering exceptional service and ensuring client satisfaction.

Throughout my career, I have developed strong skills in effective communication, problem-solving, and multitasking. I have successfully managed high-volume loan submissions, maintained compliance, and optimized workflows using tools like Zoho CRM and Formstack. My commitment to training new team members and enforcing standard operating procedures has consistently improved processing speed and accuracy.

Experience

Work history, roles, and key accomplishments

Head of Submissions Department

Valuecap Lenders

Apr 2023 - May 2025 (2 years 1 month)

Led a remote team of submissions agents, overseeing the complete workflow of small business loan and merchant cash advance (MCA) applications. Managed high-volume loan submissions through multiple lender portals and via email, ensuring accuracy, compliance, and timely processing.

Loan Processing Team Leadership CRM Management Workflow Optimization Remote Team Management Attention To Detail

Education

Degrees, certifications, and relevant coursework

Lebanese International University

Bachelor's Degree, Banking and Finance

Studied Banking and Finance at Lebanese International University, focusing on financial principles and practices. Completed coursework relevant to the banking sector and financial markets.