Looking for a job

Badr Chakhmy

@badrchakhmy

Message

HR Operations specialist at Bristol Myers Squibb who improved SLA performance by 45% across 23 EMEA markets.

United Kingdom

Message

What I'm looking for

I'm targeting an HR Operations & Global Employment Support Specialist role at Remote People, where I can bring multi-country employment support, case ownership, and process improvement to a global team.

At Bristol Myers Squibb, I supported People Operations across 23 EMEA markets, handling employee lifecycle cases and complex queries. I redesigned workflows that improved SLA performance by 45% and helped make shared services delivery more scalable.

I implemented HR Assist in ServiceNow with HR, technology, and knowledge teams, and supported AI response reviews and knowledge improvements for self-service. I also streamlined onboarding and employee processes, including an EMEA portal initiative that improved efficiency and consistency.

Earlier at Bristol Myers Squibb, I worked across HR advising, benefits and leave administration, and generalist support. I improved benefits and leave workflows, supported payroll and compliance processes, and earned the CIPD Level 7 Award in Human Resources.

Experience

Work history, roles, and key accomplishments

HR Advisor Manager

Bristol Myers Squibb

Sep 2021 - Sep 2026 (5 years)

Managed People Operations support across 23 EMEA markets, leading HR transformation and workflow redesign that improved SLA performance by 45%. Coached HR Advisors and handled escalations for complex employee issues.

ServiceNow Workday HR Operations Employee Lifecycle SLA Improvement Process Redesign AI Supported Service Delivery Employee Self Service Onboarding Coaching Escalation Management Compliance Risk Management Audit Readiness

Senior HR Advisor

Bristol Myers Squibb

May 2019 - Sep 2021 (2 years 4 months)

Improved query resolution by 37% while managing complex employee and manager cases. Mentored HR Advisors and acted as an escalation point for employee relations cases.

Employee Relations Case Management Onboarding HR Documentation Right To Work Checks GDPR Mentorship Escalation Handling Compliance Risk Management

Benefits & Leave of Absence Analyst

Bristol Myers Squibb

Jan 2017 - May 2019 (2 years 4 months)

Managed EMEA benefits and leave administration, generating $350K in cost savings while reinforcing controls and compliance. Redesigned workflows and handled complex escalations with stakeholders.

Benefits Administration Leave Management Workflow Redesign Compliance Data Accuracy Vendor Management Escalation Handling Knowledge Management GDPR

HR Generalist

Bristol Myers Squibb

Jun 2015 - Jan 2017 (1 year 7 months)

Acted as first point of contact for HR queries, supporting onboarding, employee relations, and payroll processing. Managed Right to Work checks and maintained accurate HR records in line with GDPR.