At Tek Experts, I resolved 3,500+ Microsoft 365 incidents and maintained a 4.85+ CSAT score. I supported Microsoft 365 Enterprise and Business customers with troubleshooting, incident management, and root cause analysis.
I also supported Microsoft 365 Commerce Sales, helping customers with product selection, licensing options, and subscription management. I worked with sales and technical teams on customer inquiries and escalated incidents.
At Kennybas All Fashion, I generated over ₦10 million in product sales through consultative selling and customer relationship management. I hold a Higher National Diploma in Accounting from Federal Polytechnic Ilaro and certifications in Microsoft 365 administration, Office, SharePoint and OneDrive, and Exchange Online.
