Badiu Roberto

I am an IT support professional and digital content creator with hands-on experience in service desk operations, sales-driven customer service, and multimedia production. I have worked as a Tier 1 Service Desk Engineer providing technical support, diagnosing hardware, software and network issues, and documenting solutions to maintain clear knowledge-sharing.

I also gained sales and customer-service experience at Studio Moderna where I learned to understand customer needs, resolve conflicts, and close sales while maintaining client satisfaction. Independently, I deliver video and photo editing, copywriting, and social media content through platforms like Upwork and Fiverr, using AI tools to create and optimize content efficiently.

I study database administration and development (SQL, MySQL) and bring strong PC literacy, a B2 level of English, and a curiosity-driven approach to learning new tools and technologies. I seek roles where I can combine technical support, content creation, and database skills to contribute measurable improvements and grow professionally.