Open to opportunities

Daniel Spînu

@danielspnu

Major Incident Manager at Stefanini who coordinates critical incident resolution and develops procedures to minimize service disruption.

Moldova

Message

What I'm looking for

I'm motivated to grow into a management position such as Service Delivery Manager.

At Stefanini, I coordinate the resolution of critical incidents with major business impact, manage communication with technical teams and stakeholders, and document each incident lifecycle. I also developed procedures to minimize downtime and service disruption.

After working as a Service Desk Agent at Stefanini, I was promoted to Major Incident Manager. I apply ITIL best practices, support incident coordination, and designed and maintained standardized templates for incident documentation.

Experience

Work history, roles, and key accomplishments

Current

Major Incident Manager

Current

Stefanini

Jan 2025 - Present (1 year 10 months)

Coordinated the resolution of critical incidents with major business impact. Managed communication with technical teams and stakeholders, and developed procedures to minimize downtime.

Major Incident Management IT Service Management ITIL Team Coordination Stakeholder Communication Documentation

Service Desk Agent

Stefanini

Mar 2023 - Dec 2024 (1 year 9 months)

Delivered first-level IT support to corporate users, escalated and tracked incidents according to SLA requirements, and documented technical solutions.

IT Support Ticketing Systems SLA Management Networking Hardware Software