Virginia IONESCU
@virginiaionescu
I lead IT service delivery and customer account operations at Stefanini EMEA.
MoldovaWhat I'm looking for
I'm a Service Manager at Stefanini EMEA, where I've progressed through customer service, team leadership, account liaison, and service management roles since 2020.
As an Account Liaison, I coordinated with account teams, managed front-end customer paperwork and documentation, supported process improvements, and focused on customer satisfaction.
My earlier IT experience includes providing first-level assistance for Italian Vodafone users, working as a Computer Operator at Remote 30, and serving as an Administrative Assistant at Solutions30 Group.
Before moving into IT, I worked as a foreign languages and informatics teacher, Deputy Head Teacher, and Lieutenant with the Moldovan Border Guard Service. I hold a Master's degree in Informatics from Tiraspol State University and have ITIL 4 Foundation certification.
Experience
Work history, roles, and key accomplishments
Service Manager at Stefanini EMEA, responsible for overseeing service delivery and ensuring client satisfaction.
Coordinate with account teams to ensure business success.
Provide excellent customer service to ensure customer satisfaction.
Manage all front-end paperwork for customer accounts.
Coordinate and manage customer account documentations.
Assist in business process improvements
Led a customer service team, ensuring high-quality support and team performance.
Provided customer service support, handling inquiries and resolving issues.
Provided administrative support, managing documentation and assisting with office operations.
Operated computer systems and provided technical support.
Deputy Head Teacher & Foreign languages teacher
Sep 2013 - Jul 2017 (3 years 10 months)
Taught foreign languages and served as deputy head teacher, managing educational activities.
Served as a lieutenant in the border guard service, ensuring border security.
Education
Degrees, certifications, and relevant coursework
Tiraspol State University
Masterat în Informatică, Matematică și informatică
2002 - 2006
Tech stack
Software and tools used professionally
Availability
Location
MoldovaAuthorized to work in
Job categories
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