Open to opportunities

Babatunde Asigbonlusi

@babatundeasigbonlusi

Customer Support Representative focused on high-volume dispute resolution, fast empathy, and measurable CSAT improvements.

Nigeria

Message

What I'm looking for

I’m looking for a hyper-growth environment where I can own customer satisfaction, resolve complex logistical and billing disputes end-to-end, and improve FCR/CSAT using CRM tools—while growing into operations leadership.

I’m a result-oriented Customer Support Specialist with a proven track record of managing high-volume client inquiries in fast-paced environments. I navigate CRM tools (Single View and SADM) to deliver immediate technical troubleshooting, account updates, and inquiry resolution, consistently supporting strong First Contact Resolution (FCR) and Customer Satisfaction (CSAT) outcomes.

I also bring logistics and operations strength—from GPS tracking and route monitoring to resolving delivery delays and service bottlenecks. Across roles, I de-escalate volatile complaints with high emotional intelligence, track and route complex disputes end-to-end, and build trusted relationships while aligning with hyper-growth customer satisfaction cultures like chowdeck.

Experience

Work history, roles, and key accomplishments

Current

Territory Account & Operations Manager

Current

Dangote Cement (VISL)

Oct 2023 - Present (2 years 9 months)

Managed distributor and retail outlet communications to audit inventory turnover, prevent stock deficits, and resolve supply chain grievances. Produced weekly performance/operational reports to optimize route efficiency and distribution and served as central point of contact for order fulfillment issues.

Stockout Prevention Order Fulfilment Operational Reporting

Deputy Team Lead

Blue Ridge Microfinance Bank

Aug 2022 - Oct 2023 (1 year 2 months)

Assisted in supervising daily outbound operations by auditing customer interaction quality and supporting team alignment toward resolution targets. Helped drive performance against customer resolution goals.

Team Supervision Outbound Operations Quality Auditing Team Alignment Résolution

Collection & Portfolio Specialist

Blue Ridge Microfinance Bank

May 2021 - Oct 2023 (2 years 5 months)

Managed high-volume customer portfolios via phone, text, and email to clarify payment terms and resolve financial disputes. Onboarded clients to repayment platforms, cleared system fees, and de-escalated high-pressure interactions; recognized as top performer (#1 in Q2 2022) and promoted to Deputy Team Lead in Aug 2022.

Phone Text Email Disputes Client Onboarding System Fee Resolution De escalation Conflict Resolution

Fleet Supervisor & Logistics Coordinator

O Ride (O Car)

Nov 2019 - Oct 2020 (11 months)

Monitored live transit routes and delivery/mobility assets using real-time GPS tracking, resolving route deviations or delays. Served as liaison for B2C clients and corporate drivers and ensured compliance and asset readiness for daily fleet operations.

Real Time Tracking Logistics Management Asset Readiness Dispute Resolution Regulatory Compliance

Customer Support Personnel

Airtel Nigeria

Apr 2016 - Jul 2017 (1 year 3 months)

Provided high-tier inbound customer support using CRM tools (Single View and SADM), handling technical troubleshooting, account updates, and inquiries. Managed high call volumes, de-escalated complaints, and logged/escalated complex technical and billing disputes while maintaining client communication.

CRM Platforms Complaint Handling Escalation Management Technical Troubleshooting Account Updates Dispute Resolution Billing Disputes Conflict Resolution Active Listening

Soft-Archive Officer

Central Securities Clearing System (CSCS) Plc

Apr 2014 - Oct 2015 (1 year 6 months)

Handled physical and digital archiving of critical financial records with strict data integrity controls. Ensured rapid retrieval response times for stored documents.

Digital Archiving Data Integrity Financial Records Management Attention To Detail