Baba Lass
@babalass
I improve customer experiences through multilingual support, data research, and accurate record management.
South AfricaWhat I'm looking for
At the London Stock Exchange Group, I research and capture accurate open-source information as a Lead Research Analyst in English and Portuguese, using Salesforce, Feedly, Dante, and AI tools to maintain high-quality records.
I've also supported health insurance members at Liberty Health and e-commerce customers at Merchants SA through phone, email, ticketing, and live chat. I bring a customer-first approach to enquiries, claims, policy support, data entry, ESL tutoring, and resolving issues while meeting business objectives.
Experience
Work history, roles, and key accomplishments
Researched and captured information on data subjects from open sources, ensuring accuracy and relevance. Managed workflow from Feedly to Salesforce and Dante, and maintained records.
Education
Degrees, certifications, and relevant coursework
University of South Africa
Certificate, Entrepreneurship and Small Business Management
Pursued a Certificate in Entrepreneurship and Small Business Management.
Tech stack
Software and tools used professionally
Availability
Location
South AfricaAuthorized to work in
Job categories
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