Open to opportunities

Azubuike Onyinye

@azubuikeonyinye

Message

I resolve complex financial account issues while maintaining high quality, compliance, and customer satisfaction.

Nigeria

Message

What I'm looking for

I'm looking for a high-accountability customer support role where performance is measured, feedback is direct, and continuous improvement is expected. I value resolving complex customer issues in a regulated, high-volume environment while delivering quality, compliance, and strong service outcomes.

At Link Financial Outsourcing, I handle 200–450 daily customer interactions across phone and email, resolving payment queries, transaction disputes, repayment options, account updates, and complex account issues. I've sustained 95%+ quality assurance performance, maintained 100% CRM documentation accuracy, and recorded zero compliance breaches in a regulated financial-services environment.

I've also supported high-volume candidate and user communications at Decagon Digital Learning and managed client and candidate relationships across recruitment roles at Westfield Consulting, Estrada International Staffing Solutions, and Energi Talent Resourcing. I bring clear communication, sound judgement, structured case handling, and a strong focus on first-contact resolution, SLA delivery, and continuous improvement.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Advisor

Current

Link Financial Outsourcing Ltd

Jan 2024 - Present (2 years 7 months)

Handled complex customer account issues in a regulated financial services environment, managing 200-450 daily interactions via phone and email while meeting SLA and quality targets. Maintained 100% documentation accuracy and zero compliance breaches.

Customer Service Financial Services CRM SLA Data Compliance Escalation Management Problem Solving

Tech Recruitment Associate

Decagon Digital Learning

Mar 2022 - Dec 2022 (9 months)

Managed high-volume candidate and user communications, resolving enquiries and coordinating support in a remote digital environment. Maintained accurate records and contributed to process improvements.

Recruitment CRM Stakeholder Management Documentation Problem Solving

HR Talent Acquisition Specialist

Westfield Consulting

Mar 2021 - Mar 2022 (1 year)

Managed client and candidate communications, resolving complex enquiries and maintaining strong relationships. Handled sensitive information with confidentiality and accuracy.

Talent Acquisition Client Relations Confidentiality Documentation