Open to opportunities

Azarudeen Jahirhusain

@azarudeenjahir

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Nexthink SME and IT technical administrator optimizing digital experience.

India

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What I'm looking for

I seek a senior technical role focusing on Nexthink-led digital experience optimization, automation, cross-team collaboration, and opportunities to lead initiatives that reduce MTTR and improve user experience.

I am an IT technical administrator and Nexthink Subject Matter Expert with 11+ years of experience in digital experience optimization, service delivery, and technical administration. I have led teams, driven DEX score improvements, automated desktop health checks with PowerShell, and built dashboards and processes that reduced manual effort and MTTR while boosting operational efficiency.

I have delivered international remote support, authored SOPs, and trained support teams on Nexthink and desktop performance practices. I excel at translating analytics into actionable remediation, managing tool administration (Nexthink, HPSM, IVANTI, Symantec), and collaborating across departments to improve customer experience and reduce IT costs.

Experience

Work history, roles, and key accomplishments

Enterprise Architecture Advisor

NTT

Sep 2025 - Sep 2025 (0 months)

Acted as Nexthink SME overseeing tool administration and leading the Nexthink team to improve customer service through strategic experience management and tool optimization.

Experience Management Team Leadership Process Optimization Documentation

Lead Administrator

Wipro

Jan 2024 - Sep 2025 (1 year 8 months)

Directed technical operations and led a team to optimize Digital Experience (DEX) scores using Nexthink Infinity, implemented PowerShell automation reducing manual efforts by 30%, and improved MTTR and ADH to deliver measurable IT cost savings.

PowerShell Dex Dashboards Root Cause Analysis ServiceNow Automation Documentation

Technical Specialist

HCLTech

Aug 2022 - Dec 2023 (1 year 4 months)

Served as Nexthink SME, managed and optimized DEX scores, conducted deep-dive investigations into user experience issues, and created automation workflows to improve response times and reduce manual intervention.

Data Analysis Workflows Dashboards Documentation BIツール

Associate Technical Service Engineer

Fujitsu

Oct 2014 - Aug 2022 (7 years 10 months)

Provided L1 support and international remote assistance, administered HPSM and Symantec consoles, led endpoint upgrade and patch deployments with IVANTI, and authored SOPs to improve incident handling and compliance.

HPOV Symantec Console Airwatch