Open to opportunities

Rakesh R

@rakeshr11

Message

I build and optimize Nexthink solutions that improve enterprise digital employee experience.

United Arab Emirates

Message

What I'm looking for

I'm looking to apply my Nexthink, IT operations, and service-improvement experience to improve digital employee experience, automate support, and deliver reliable enterprise IT services.

I'm currently at Quintica Gulf IT Services, where I manage Nexthink configuration, performance optimization, and daily platform operations for enterprise device monitoring. I build custom scripts that automate common support-ticket resolution and help stakeholders act on user-experience analytics.

Previously at HCLTech, I led analysts across three client projects, delivered L3 Nexthink support, tracked SLAs and KPIs, and developed continuous-improvement plans. I partnered with product owners and customers to implement Nexthink solutions aligned with requirements and industry best practices.

Across Wipro and Cognizant, I've created Nexthink investigations, dashboards, campaigns, alerts, metrics, and remote actions while supporting major incident, problem, and change management. I also bring hands-on Windows, Active Directory, desktop support, team training, and service-improvement experience.

Experience

Work history, roles, and key accomplishments

Current

Senior Technical Consultant

Current

Quintica Gulf IT Services

Sep 2025 - Present (1 year)

Manage configuration, performance optimization, and daily operations of the Nexthink platform. Engineered custom scripts to automate resolution of common support tickets and compiled user experience analytics.

Nexthink Administration Scripting Analytics IT Operations Cross functional Coordination

Technical Architect

HCLTech

Mar 2023 - Aug 2025 (2 years 5 months)

Monitored team performance, adhered to SLAs, and provided detailed job training. Led teams of analysts to evaluate, plan, and execute projects, and provided L3 support for Nexthink activities.

Nexthink Platform Team Leadership SLA Management KPI Tracking Project Management Documentation

Senior Engineer

Wipro Technologies

Jan 2022 - Mar 2023 (1 year 2 months)

Managed Nexthink maintenance and creation of investigations, campaigns, services, alerts, and metrics. Handled major incident and problem management, and delivered results to achieve SLA/KPI performance.

Nexthink Platform Incident Management Problem Management SLA KPIs Major Incident Management

Technical Specialist

Cognizant Technology Solutions

Feb 2014 - Jan 2022 (7 years 11 months)

Monitored and investigated infrastructure issues using Nexthink, created dashboards, and coordinated with service desk for remote actions. Provided technical assistance to L1/L2 analysts and handled L3 escalations.

Nexthink Platform Dashboard Creation Remote Actions Change Management Problem Management Active Directory Windows Support

Process Associate (Web Researcher)

365Media Pvt Ltd

Jul 2012 - Aug 2013 (1 year 1 month)

Collected, analyzed, and processed industrial data through market research. Performed qualitative and quantitative analyses to identify opportunities for product expansion.

Market Research Data Analysis Web Research Citrix Statistical Analysis