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Lava Kumar

@lavakumar

Nexthink Administrator at Capgemini building DEX dashboards and automated workflows to improve application stability and reduce manual remediation.

India

Message

At Capgemini, I design and publish Nexthink dashboards for application stability and system health, and analyze DEX scores to support data-driven decisions. I also build workflows that automate manual remediation.

I investigate application and device issues, and deploy remote actions for troubleshooting and maintenance across 165,000 endpoints. I also run targeted campaigns and configure metrics and alerts to support IT service delivery.

At HCLTech, I designed proactive user campaigns and targeted remediation scripts that improved DEX scores by 15%. Earlier at Cognizant, I engineered automated remote actions that reduced IT service desk tickets by 20%.

Experience

Work history, roles, and key accomplishments

Current

Nexthink Administrator (Senior Consultant)

Current

Capgemini

Aug 2024 - Present (2 years 3 months)

Design, build and publish custom dashboards for application stability and system health. Analyze and improve DEX scores, investigate crashes, and automate remediation workflows.

Nexthink Platform Dex Dashboarding Alerts Campaigns Remote Actions Workflow Management PowerShell ITIL

Nexthink Administrator

HCLTech

Sep 2023 - Aug 2024 (11 months)

Built and maintained dashboards for application stability and DEX scores. Investigated crashes and created metrics, alerts, campaigns, and remote actions.

Nexthink Platform Dex Dashboarding Alerts Campaigns Remote Actions Workflow Management

Nexthink Administrator

Cognizant

Oct 2022 - Aug 2023 (10 months)

Onboarded and administered Nexthink, including dashboards, metrics, alerts, and campaigns. Investigated device issues and created remote actions and profiles.

Nexthink Platform Dex Dashboarding Alerts Campaigns Remote Actions Workflow Management

IT Analyst, Grade C2

Tata Consultancy Services (TCS)

Jan 2019 - Sep 2022 (3 years 8 months)

Resolved L1/L2 issues for users across MS Office, SAP, Lotus Notes, and network connectivity. Migrated data using PowerShell and managed Active Directory access.