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Saumya Tiwari

@saumyatiwari1

Nexthink DEX lead at HCLTech who built 47 remote actions and reclaimed 1,051+ software licences for enterprise clients.

At HCLTech, I lead Nexthink operations for GSK, Kenvue, and Elekta, supporting enterprise endpoint environments with Nexthink Infinity. I’ve built remote actions, campaigns, and workflows that improve DEX scores, reduce tickets, and reclaim licences.

For Kenvue, I designed a workflow to remove unused MS Project, Visio, and Java that reclaimed 1,051+ licences and avoided $149.1K in costs. I also developed device clean-up and restart workflows that reclaimed 111 TB and supported patching and performance.

I connected Nexthink with ServiceNow, its DAIsy AI agent, and LogMeIn using NQL API queries and remote actions. I also delivered integrations for Qualtrics, Snowflake warranty data, Azure AD, and Microsoft Teams.

Earlier at HCLTech, I supported Nexthink and SysTrack for accounts including Unum, Broadcom, AbbVie, Sempra, and P&G. I automated data exports and created live dashboards, saving 15+ hours and 9 hours a week, respectively.

Experience

Work history, roles, and key accomplishments

Current

Specialist, Nexthink Operations

Current

HCLTech

Jan 2025 - Present (1 year 8 months)

Lead a 6-person Nexthink Operations team for GSK, Kenvue and Elekta on Nexthink Infinity, running weekly and monthly reviews and planning sprints in Jira. Own client calls, requirement gathering, solution design, PoCs and escalations, presenting outcomes in MOR/QBRs and running training.

Senior Analyst, Nexthink SME

HCLTech

Aug 2022 - Dec 2024 (2 years 4 months)

Served as Nexthink and SysTrack subject-matter expert for Unum, Broadcom, AbbVie and GSK, building proactive monitoring and use cases that cut repeat tickets and automated manual reporting. Implemented real-time collaboration-experience data streaming and APIs that raise proactive tickets automatically, and supported PoCs and new implementations with Solution Architects.

Nexthink Platform Lakeside Systrack NQL Remote Actions Campaigns Workflow Management ServiceNow REST APIs Webhooks Connectors Power BI Jira Excel Proactive Monitoring Automation Solutions Architect POC

Analyst, Nexthink Administrator

HCLTech

Aug 2020 - Jul 2022 (1 year 11 months)

Administered on-prem and hybrid Nexthink and SysTrack for Sempra and P&G, handling CPU, critical-app, low-disk, logon and BSOD reporting. Automated Nexthink data exports saving 15+ hours a week, built live dashboards for support groups saving 9 hours a week, and raised Nexthink-based incidents in ServiceNow.