At Genpact, I lead HighRadius Collections Management deployments for enterprise clients across North America, Europe, and APAC. These deployments drove a 25% efficiency gain in Accounts Receivable collections operations.
I own stakeholder engagement, hypercare support, SQL-based root cause analysis, and production governance. My work reduced reporting turnaround time by 30% while maintaining on-time defect resolution within SLAs.
I mentor a cross-functional team and manage senior and GPO-level stakeholders, contributing to $4M+ in Accounts Receivable business impact. I’ve also earned 2x Bronze Cheers Awards.
Previously, as a Functional Consultant at Genpact, I supported end-to-end HighRadius implementations across O2C and I2C workstreams. I handled requirements gathering, configuration, testing, and SQL-based validation, and configured Worklist Management and Correspondence Templates to support collections workflows and DSO optimization.
