Ayuma Tyra

With a strong background in customer service, I have consistently demonstrated my ability to maintain high satisfaction rates and improve operational efficiency. At Mbuyu Watatu Ltd, I achieved a remarkable 90% customer satisfaction rate by diligently following up on resolved tickets and implementing effective response templates that reduced inquiry response times by 10%.

My experience as Director of Sales and Marketing at Beauty International further honed my skills in customer engagement and sales strategies. I successfully handled customer transactions with 99% accuracy and provided detailed product information that led to a 20% increase in additional item sales. My commitment to training new associates on the POS system resulted in a significant reduction in transaction errors, showcasing my dedication to team success and operational excellence.