aysha mansoora

Supported software compliance activities by reviewing software installations, license entitlements, purchase information, consumption data, and license positions within Flexera.
● Assisted in identifying license discrepancies, compliance gaps, and software shortfalls, while coordinating with relevant stakeholders to improve SAM data accuracy.
● Prepared and maintained SAM compliance reports, licen

Managed enterprise customer accounts and handled L2–L3 incidents, service requests, and escalations in an ITSM-driven support environment, ensuring resolution within agreed SLAs.
● Performed basic network troubleshooting, including TCP/IP, DNS, connectivity issues, ports, routing basics, and server communication.
● Worked with incident, problem, and request management processes, documenting issues

- Managed end-to-end web hosting support cases, consistently achieving a 95% customer satisfaction rating through timely resolution and proactive client communication.
- Led and delivered multiple web hosting projects from initiation to successful closure, ensuring scope, timeline, and quality objectives were met.
- Oversaw 50+ critical server issues, coordinating troubleshooting efforts across te

- Coordinated website updates by testing and debugging to ensure seamless user experience.
- Collaborated with business development to align website features with customer requirements.
- Developed and implemented SEO strategies, enhancing site visibility and traffic.
- Designed engaging graphics that improved website aesthetics and user engagement.

Pursued a Bachelor of Engineering in Computer Science from P A College of Engineering, Mangalore, from 2014 to 2018.