Ayrin Amari

Led end-to-end operational delivery for a live vendor-management SaaS platform through a full market transition to the UK, achieving zero service downtime. Redefined payments infrastructure and GDPR-aligned data handling, rewrote onboarding SOPs, and reduced average onboarding completion time by 35% via targeted process refinements.

Directed multi-client administrative and operational service delivery across three concurrent service lines while maintaining consistent quality standards and governance reporting. Consolidated five competing workstreams into three sequenced functions, reducing administrative delays by ~30% within two months, and managed 15+ vendor/partner relationships with weekly performance tracking.

Provided remote operational analysis, systems design, and administrative delivery for health, NGO, and service-sector clients, producing As-Is workflow documentation, gap analysis, and To-Be improvement specifications. Designed a scheduling and records management system that eliminated double-bookings and reduced records retrieval time by ~40%, while maintaining a zero-incident GDPR-consistent dat

Bachelor of Business Information Technology covering business operations, information systems, project management, data management, and technology strategy.

Google Project Management Certificate covering agile and scrum methodologies, stakeholder management, risk management, RAID logs, and project governance from initiation through closure.

Introduction to CISSP Concepts (awareness-level) covering information governance, data risk management, and security compliance principles.

Clinical and Medical Administration training covering clinical administration procedures, records management, and patient scheduling, including healthcare service delivery standards.