@ayoubelmarzak
Operations Trainer at Telus Digital delivering training on process compliance and service quality.
MoroccoAt Telus Digital, I delivered operational training programs for new and existing employees, focusing on process compliance, service quality, and performance improvement.
Previously, I worked as an HR and Recruitment Consultant at WWP. My background includes organizational communication, ticket management systems, and coordinating with field technicians and teams.
Work history, roles, and key accomplishments
Delivered operational training programs for new and existing employees, focusing on process compliance, service quality, and performance improvement.
WWP
Nov 2023 - Mar 2024 (4 months)
Provided HR and recruitment consulting services, focusing on talent acquisition and workforce planning.
Degrees, certifications, and relevant coursework
Master of Arts, Organizational Communication
2021 - 2023
Master of Arts in Organizational Communication from Moulay Ismail University, Meknès, Morocco, from 2021 to 2023.
Bachelor’s degree, Information and Communication
2020 - 2021
Bachelor’s degree in Information and Communication from Ibn Zohr University, Agadir, Morocco, from 2020 to 2021.
Software and tools used professionally
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