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AYOMIPOSI BENSON

@ayomiposibenson

Customer Service Representative at CORRECT CARGO LTD who handled 70–100+ daily interactions and maintained 97%+ SLA adherence.

Nigeria

Message

What I'm looking for

I'm looking for remote full-time, part-time, contract, or freelance opportunities, including work with international teams across UK, European, and North American business hours. I'm prepared to support evening and weekend shifts where required.

At CORRECT CARGO LTD, I handled international shipping enquiries across calls, email, live chat, and CRM platforms. I maintained 97%+ SLA adherence and achieved approximately 78% First Contact Resolution.

I supported customers at VITU with vehicle titling, registration, lien, and account enquiries. I maintained approximately 94% CSAT and managed active cases through documentation and follow-ups.

At PROPERTY80, I supported customers with household products, online orders, Nigerian land listings, and vehicle imports from the USA to Nigeria. I maintained 95%+ customer satisfaction while guiding customers through enquiries and purchase-related concerns.

At ARCH INSURANCE GROUP INC, I handled account servicing, billing, and policy enquiries. I achieved approximately 78% First Contact Resolution and maintained 95%+ QA scores. I hold a B.Sc. in Mass Communication and am available for remote full-time, part-time, contract, and freelance opportunities.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Correct Cargo Ltd

Apr 2025 - Sep 2026 (1 year 5 months)

Managed 70-100+ daily customer interactions across inbound/outbound calls, email, live chat, and CRM platforms, handling international shipping enquiries, shipment tracking, delivery updates, customs documentation, freight charges, and service requests. Maintained high SLA adherence, FCR, QA, and CSAT scores while reducing escalation turnaround time by approximately 60%.

CRM Customer Service SLA Compliance First Contact Resolutions Quality Assurance CSAT Case Management Escalation Handling Outbound Calls Inbound Calls Email Support Live Chat Logistics Shipment Tracking Documentation KPI Monitoring

Customer Care Specialist II

Vitu

Feb 2024 - Feb 2025 (1 year)

Managed approximately 50-80 customer interactions daily across phone, email, and digital channels, assisting with vehicle titling, registration, lien, collateral, account, and service-related inquiries. Maintained high CSAT, SLA adherence, and QA scores while resolving approximately 75% of eligible issues without escalation.

CRM Customer Service CSAT SLA Compliance Quality Assurance Case Management Escalation Handling Follow ups Documentation Vehicle Titling Registration Liens Collateral

Customer Support Representative

Property80

Apr 2022 - Feb 2024 (1 year 10 months)

Managed 80-120+ daily customer interactions across phone calls, email, and digital messaging channels, supporting enquiries about household products, online orders, Nigerian land listings, property purchases, and vehicle imports from the USA to Nigeria. Provided end-to-end support, maintained high CSAT and QA scores, and conducted proactive follow-ups to strengthen customer trust and retention.

CRM Customer Service CSAT Quality Assurance SLA Compliance Order Processing Payment Confirmation Property Sales Vehicle Import Complaint Resolution Follow ups Documentation

Customer Support Representative

Arch Insurance Group Inc

Dec 2020 - Jan 2022 (1 year 1 month)

Managed 90-150 inbound and outbound customer calls daily, handling account servicing, billing enquiries, policy questions, verification, follow-ups, and service requests. Maintained high SLA adherence, FCR, QA, and CSAT scores while reducing escalation turnaround time by approximately 60%.