Open to opportunities

James Adeleke

@jamesadeleke

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Empathetic customer support pro resolving orders, inquiries, and CRM cases for US clients—remote-ready.

Nigeria

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What I'm looking for

I’m looking for a remote Customer Support role supporting US-based clients where I can deliver first contact resolutions, maintain accurate CRM records, collaborate cross-functionally, and grow within a team that values CSAT, clarity, and continuous improvement.

I’m a proactive, empathetic Customer Support Representative with 5+ years of experience handling customer inquiries across phone, email, and written channels. I focus on first contact resolution, maintaining customer confidence, and protecting the brand through clear, patient communication.

In my recent role, I supported order and account needs by responding to inbound questions, resolving delivery discrepancies and billing queries, and processing orders accurately. I also coordinated with logistics, accounts, and operations to close the loop quickly—helping reduce follow-up calls and improving customer retention through timely updates.

Before that, I handled high-volume enquiry work (60–80 weekly) while managing registrations, account updates, and borrowing records with high accuracy. I addressed complaints and feedback through active listening and de-escalation, trained new team members on service standards, and monitored response-time performance to strengthen satisfaction.

I also bring strong documentation discipline, maintaining accurate digital records for 300+ active customer accounts and managing 25–40 case files weekly with zero recorded data errors. I’m fully remote-ready with a stable 4G connection, backup power, and a dedicated workspace—and I’m currently completing Zendesk and HubSpot certification while staying consistent with CRM best practices.

Experience

Work history, roles, and key accomplishments

Customer Support Representative

AgriPrime Poultry and Livestock Farms

Jan 2025 - Jan 2026 (1 year)

Resolved customer inquiries by phone and written channels, handling order issues, delivery discrepancies, and billing queries with first-contact resolution focus. Processed orders accurately, provided proactive delivery updates to reduce follow-ups, and coordinated with logistics/accounts/operations to close cases and improve retention.

First Contact Resolutions Customer Documentation Cross functional Coordination

Library Customer Support Assistant

Kenneth Dike Library

Jan 2023 - Jan 2024 (1 year)

Handled 60 to 80 customer enquiries per week across phone, written, and in-person channels, consistently resolving issues at first contact. Managed member registrations, account updates, and borrowing records; trained new team members on customer-facing standards and internal procedures to maintain service quality.

Complaint Resolution Account Management Response Time Monitoring Active Listening

Client Services Assistant

SwiftPrint Business Solutions

Jan 2021 - Jan 2022 (1 year)

Processed walk-in and phone customer requests, capturing job specifications accurately to prevent rework and maintain customer satisfaction. Provided proactive job status updates, handled payment processing and service recovery, and maintained customer job tracking logs to improve internal visibility and response speed.

Specification Verification Job Status Updates Payment Processing Complaint Resolution Service Recovery Customer Tracking Logs

Customer Service & Records Associate

Akinolugbade Veterinary Hospital

Jan 2018 - Jan 2020 (2 years)

Maintained accurate digital records for 300+ active customer accounts, ensuring data integrity to reduce follow-up queries and enable faster repeat-contact resolution. Managed 25 to 40 case files per week, coordinated proactive treatment follow-ups to reduce missed appointments, and escalated complex billing/clinical issues while keeping customers informed.

Records Management Customer Account Support Customer Escalation