Ayomide Israel

Provided technical onboarding and account support to YouVersion partner teams across platforms such as the Bible App (iOS & Android), Bible App Lite, Bible.com, Bible App for Kids, and Bible Loop. Troubleshot platform-related issues to ensure seamless user experience and uninterrupted global engagement with YouVersion’s family of applications.

Delivered end-to-end IT support by resolving hardware, software, and system issues; managed user onboarding/offboarding, configured devices, and administered CRM enterprise tools such as Salesforce and GoHighLevel to ensure operational continuity. Maintained and secured IT infrastructure by applying system updates, managing asset inventory and licensing, enforcing security protocols, and implement

Monitored and investigated security threats using vulnerability management systems and EDR tools, leading to a 30% reduction in response time and remediation of over 95% of critical alerts within SLA. Led phishing alert analysis and response, helping reduce false positives by 20% and contributing to a 15% drop in successful phishing attempts through prompt mitigation and staff awareness.

Secured Azure and AWS cloud environments by implementing best practices and proactive monitoring to maintain a breach-free infrastructure. Conducted risk assessments that contributed to a 20% reduction in high-severity vulnerabilities across cloud platforms.

Monitored and responded to security alerts using SIEM platforms such as Splunk, Microsoft Sentinel, and QRadar to identify and address potential threats in real time. Conducted security incident investigations, including log analysis and forensic reviews, and supported remediation efforts in collaboration with internal teams.

Grade: Second Class Upper (3.55/5.0)

Completed a Bachelor of Technology in Computer Science, achieving a Second Class Upper with a GPA of 3.55/5.0. The curriculum provided a strong foundation in computer science principles and practices.