Ayodeji Ologun
@ayodejiologun
Experienced Microsoft Dynamics 365 CRM developer delivering integrations and optimizations.
MaltaWhat I'm looking for
I am a Microsoft Dynamics 365 Customer Engagement (CRM) specialist with over six years implementing, customizing, and optimizing Dynamics 365 solutions across Sales, Field Service, and Project Operations.
I build client- and server-side customizations (JavaScript, .NET plugins), design workflows and Power Automate solutions, and lead data migrations using KingswaySoft SSIS Integration Toolkit for robust synchronization.
I have delivered pre-sales demos, provided training and post-deployment support, and produced reports and dashboards with SSRS and Power BI to improve business visibility and processes.
I follow Microsoft development standards, document system configurations and project deliverables, and prioritize timely issue resolution and user enablement to drive business outcomes.
Experience
Work history, roles, and key accomplishments
Microsoft Dynamics 365 Developer
Interswitch Limited
Oct 2022 - Present (3 years)
Lead implementation and customization of Dynamics 365 CE, delivering integrations, plugins and Power Platform solutions to improve CRM performance and user productivity since October 2022.
Senior Dynamics 365 Developer
Ha-Shem Limited
Apr 2022 - Oct 2022 (6 months)
Delivered Level-3 Dynamics 365 implementations and support for customers as an MS Gold Partner, providing customization, integrations and post-deployment support from April 2022 to October 2022.
Technical Support Engineer (D365 CRM)
Tek-Experts Nigeria Limited
Aug 2019 - Mar 2022 (2 years 7 months)
Provided technical support and second-level troubleshooting for Dynamics 365 CRM (online/on-premises), resolving workflow, plugin and integration issues and assisting with deployments from August 2019 to March 2022.
Technical Support Officer
Tizeti Network Limited
Jun 2019 - Jul 2019 (1 month)
Handled technical support and customer retention tasks, resolving network and service issues and improving customer satisfaction between June 2019 and July 2019.
Customer Retention Representative
Tizeti Network Limited
Sep 2018 - May 2019 (8 months)
Managed customer retention activities and supported service continuity, contributing to decreased churn from September 2018 to May 2019.
Technical Support Officer
Integrated Software Services Limited
May 2017 - Aug 2018 (1 year 3 months)
Provided technical support and system maintenance for clients, handling troubleshooting and user support from May 2017 to August 2018.
Technician
Business Equipment and Support Services
Aug 2015 - Apr 2017 (1 year 8 months)
Performed hardware and network equipment maintenance and support activities, improving uptime and service reliability from August 2015 to April 2017.
Trainee Technician
TTC Mobile Company
Apr 2012 - Sep 2012 (5 months)
Completed introductory telecommunications training and assisted with technical tasks during an internship from April 2012 to September 2012.
Education
Degrees, certifications, and relevant coursework
ULUniversity of Lagos
Bachelor of Science, Physics
Grade: Second Class, Upper Division
Bachelor of Science in Physics, graduated with Second Class Upper Division.
YTYaba College of Technology
Ordinary National Diploma, Computer Engineering
Grade: Upper Credit
Ordinary National Diploma in Computer Engineering, awarded Upper Credit.
TTC Mobile (Diploma in Telecommunications)
Diploma, Telecommunications
Diploma in Telecommunications from TTC Mobile.
Availability
Location
MaltaAuthorized to work in
Job categories
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